BPO Recruitment Software
Ready to transform your BPO hiring?
With immersive skills assessments and the most advanced AI Vervoe takes the guesswork out of hiring so you can focus on delighting your clients.
Speed up your hiring process with AI-powered BPO recruiting software
See who can actually do the job and surface the most qualified people based on how they perform tasks specific to your business, so you can stay focussed on scaling.
Test Technical Skills
Test technical skills for customer service, accounting, HR and more with interactive question types, and virtual task-based outcomes.
Test Soft Skills
Test soft skills like communication, interpersonal skills, and resilience to find the right match for your role.
Purpose-built for BPO hiring
Vervoe’s proven approach to BPO and volume hiring helps you reduce your time-to-hire and uncover the best-performing employees. Vervoe combines engaging and immersive skills assessments with the most advanced AI to test a range of skills from communication to resilience.
Assessments are mobile-friendly and engaging so your candidates will enjoy the process and you’ll spend less time on unsuitable applicants. Instead of manually reviewing resumes you’ll end up with a list of candidates ranked in order of their performance.
Leverage and fine tune candidate pools
Vervoe allows you to create different assessments for different stages of your hiring funnel. Link candidates directly from your careers page to a screening assessment that will help you create a shortlist of potential candidates.
Once you’re ready to start making hires, invite the shortlisted candidates to complete a more in-depth assessment aimed at the skills required to be successful in the role.
Make the process engaging by adding your branding and story so candidates learn what it’s like to work for you as they progress.
Reduce employee turnover
High turnover rates and unsuitable applicants can make recruiting for BPO roles feel like an endless process. Vervoe cuts out unnecessary steps like manual screening and automating candidate progression and rejection in your recruitment process and lets you easily identify and track top performers throughout your process.
Once you’ve tested your candidates you can drill into their ability with in-depth report cards that highlight their match and help you predict on the job performance. See overall scores, breakdowns per skill, ranking, and benchmarks. You can even deep dive into a particular skill like culture fit to see how they measure up against your other applicants.
Scale up or down with Artificial Intelligence
If you’re hiring a new employee, you might be looking for someone with strong communication and time management skills.
Our AI models quickly process thousands of responses, looking for specific words or sentiments that accurately reflect these values.
Candidates that have more of these are graded higher, and those with less are scored lower.
Qualify candidates and surface top performers quickly so you can hire with confidence and trust.
Find the perfect assessments for every role
The skills tested in this assessment for a Customer Service Manager include their ability to communicate effectively with their team, and their capability to solve problems (team and client related) their patience, and how they would adapt their leadership style to particular staff interactions and situations.
The skills that are tested in this assessment for a Customer Service Agent include how skilled the candidate is in utilising different communication strategies, how they engage with customers in different scenarios and how they listen and respond to customer queries. This assessment will test the thought processes they have to resolve customer queries in a positive and concise way, how they would empathise with frustration, as well as their opinion on what constitutes quality customer service.
The skills tested in this assessment for a Call Centre Supervisor include how skilled the candidate is in utilising different communication strategies with both customers and their team, how they encourage collaboration amongst call centre representatives to achieve optimal service outcomes and ability to gather and analyse data pertaining to various call centre success metrics. Over the course of 9 questions in this assessment, the candidate will also showcase their leadership and coaching ability.
The skills tested in this assessment for a Customer Service Agent include their ability to converse and interact with a diverse customer base, provide excellent customer service in various scenarios, and both their understanding of, and ability to deploy active listening in customer interactions. The questions should showcase their ability to nurture client interaction to ensure a delightful experience between customer and organisation. They will test candidates’ ability to effectively manage difficult customers, by retaining a calm, positive, empathetic, and professional attitude toward customers at all times.
Vervoe increases the interview-to-hire success rate, and streamlines the candidate selection process knowing that the candidate will be right.
From engaging question types to customizable candidate experiences, we’re here to make your hiring simple with our BPO recruitment software
Range of customizable templates written by leading I/O Psychologists for your hiring managers to use for BPO hiring such as (but not limited to) call center, accounting, payroll, and admin roles.
Shareable candidate scorecards that let you collaborate quickly with your hiring team on shortlists for faster talent acquisition.
Generate your own cloud based assessment in real time. All you need is the job title, and our data driven tech will do the rest to help you test skills essential to your business.
Automatic Grading & Ranking
Every applicant is graded and ranked by our AI in order of performance for the skills that matter most to you—helping to surface candidates from underrepresented groups that might have previously been overlooked.
See Vervoe in action
Confidently test and evaluate candidates from anywhere in the world and improve your diversity sourcing.