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BPO Recruitment Software

Ready to transform your BPO hiring?

With immersive skills assessments and the most advanced AI Vervoe takes the guesswork out of hiring so you can focus on delighting your clients.

Bpo recruitment software
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Speed up your hiring process with AI-powered BPO recruiting software

See who can actually do the job and surface the most qualified people based on how they perform tasks specific to your business, so you can stay focussed on scaling.

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Test Technical Skills

Test technical skills for customer service, accounting, HR and more with interactive question types, and virtual task-based outcomes.

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Test Soft Skills

Test soft skills like communication, interpersonal skills, and resilience to find the right match for your role.

Purpose-built for BPO hiring

Vervoe’s proven approach to BPO and volume hiring helps you reduce your time-to-hire and uncover the best-performing employees. Vervoe combines engaging and immersive skills assessments with the most advanced AI to test a range of skills from communication to resilience.

Assessments are mobile-friendly and engaging so your candidates will enjoy the process and you’ll spend less time on unsuitable applicants. Instead of manually reviewing resumes you’ll end up with a list of candidates ranked in order of their performance.

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Bpo recruitment software candidate pools

Leverage and fine tune candidate pools

Vervoe allows you to create different assessments for different stages of your hiring funnel. Link candidates directly from your careers page to a screening assessment that will help you create a shortlist of potential candidates.

Once you’re ready to start making hires, invite the shortlisted candidates to complete a more in-depth assessment aimed at the skills required to be successful in the role.

Make the process engaging by adding your branding and story so candidates learn what it’s like to work for you as they progress.

Reduce employee turnover

High turnover rates and unsuitable applicants can make recruiting for BPO roles feel like an endless process. Vervoe cuts out unnecessary steps like manual screening and automating candidate progression and rejection in your recruitment process and lets you easily identify and track top performers throughout your process.

Once you’ve tested your candidates you can drill into their ability with in-depth report cards that highlight their match and help you predict on the job performance. See overall scores, breakdowns per skill, ranking, and benchmarks. You can even deep dive into a particular skill like culture fit to see how they measure up against your other applicants.

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Scale up or down with Artificial Intelligence

If you’re hiring a new employee, you might be looking for someone with strong communication and time management skills.

Our AI models quickly process thousands of responses, looking for specific words or sentiments that accurately reflect these values.

Candidates that have more of these are graded higher, and those with less are scored lower.

Qualify candidates and surface top performers quickly so you can hire with confidence and trust.

Find the perfect assessments 
for every role

The skills tested in this assessment for a Customer Service Manager include their ability to communicate effectively with their team, and their capability to solve problems (team and client related) their patience, and how they would adapt their leadership style to particular staff interactions and situations.

The skills that are tested in this assessment for a Customer Service Agent include how skilled the candidate is in utilising different communication strategies, how they engage with customers in different scenarios and how they listen and respond to customer queries. This assessment will test the thought processes they have to resolve customer queries in a positive and concise way, how they would empathise with frustration, as well as their opinion on what constitutes quality customer service.

The skills tested in this assessment for a Call Centre Supervisor include how skilled the candidate is in utilising different communication strategies with both customers and their team, how they encourage collaboration amongst call centre representatives to achieve optimal service outcomes and ability to gather and analyse data pertaining to various call centre success metrics. Over the course of 9 questions in this assessment, the candidate will also showcase their leadership and coaching ability.

The skills tested in this assessment for a Customer Service Agent include their ability to converse and interact with a diverse customer base, provide excellent customer service in various scenarios, and both their understanding of, and ability to deploy active listening in customer interactions. The questions should showcase their ability to nurture client interaction to ensure a delightful experience between customer and organisation. They will test candidates’ ability to effectively manage difficult customers, by retaining a calm, positive, empathetic, and professional attitude toward customers at all times.

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Vervoe increases the interview-to-hire success rate, and streamlines the candidate selection process knowing that the candidate will be right.


From engaging question types to customizable candidate experiences, we’re here to make your hiring simple with our BPO recruitment software

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Assessment Library

Range of customizable templates written by leading I/O Psychologists for your hiring managers to use for BPO hiring such as (but not limited to) call center, accounting, payroll, and admin roles.

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Candidate Cards

Shareable candidate scorecards that let you collaborate quickly with your hiring team on shortlists for faster talent acquisition.

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Assessment Builder

Generate your own cloud based assessment in real time. All you need is the job title, and our data driven tech will do the rest to help you test skills essential to your business.

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Job Links

Link directly from your career site, job boards, or social media platform and test candidates as they apply, so you’ll only spend time on top performers.
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Automatic Grading & Ranking

Every applicant is graded and ranked by our AI in order of performance for the skills that matter most to you—helping to surface candidates from underrepresented groups that might have previously been overlooked.

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Candidate Messaging

Create a seamless candidate experience with customizable emails and videos for branding. No more scheduling interviews or Google Hangouts as part of your screening process.

See Vervoe in action

Confidently test and evaluate candidates from anywhere in the world and improve your diversity sourcing.


Faster Hiring Time

Reduced Turnover
Candidate Satisfaction
BPO Recruitment Software

Frequently asked questions

Vervoe is an AI-powered skill testing platform that helps organizations hire the very best by focusing on who can do the job, not who looks good on paper. Vervoe helps organizations make decisions with great confidence, consistently. BPO hiring decisions are made with ease and at scale by utilizing AI-powered auto-grading that ranks candidates on performance. You get to see how candidates do the job before they get the job. Vervoe boosts a 7x productivity improvement in hiring, with a 90% reduction in time to hire.

Companies are turning to business process outsourcing (BPO) to help them with a to improve efficiency and cut costs. To hire the best candidates for the job, skills testing can be incorporated into the hiring process. Skills testing helps hiring managers identify the most qualified candidates and make sure that they have the skillset necessary to be successful in the role. Skills testing can help eliminate bias from the hiring process and ensure that everyone has an equal opportunity to demonstrate their value.

BPO recruitment software can help businesses target top talent and qualified candidates for a variety of jobs within the business process outsourcing (BPO) industry. BPO hiring software can be used to identify and assess candidates for customer service, technical support, telemarketing, accounting, data entry and transcription, and other BPO positions.

Vervoe doesn’t capture any personal identifying information about a candidate during the skills assessment. Our machine learning models are only able to score a candidate based on the quality of their responses and are blind to things that normally introduce bias into the recruitment process like background, education, or cultural differences.

Vervoe’s AI learns from millions of data points collected from real humans grading real job applicants. Through behavioral observation and natural language processing, our algorithms apply this logic with 80% accuracy to your candidate responses.
Vervoe’s AI will automatically grade your candidate submissions. If you would like for the predicted score to calculate, you will need to allow at least two hours for the system to generate the predicted score while leaving the candidate card in the assessment stage. This also means that you should not grade the candidate manually before the predicted score has had time to calculate. In order to improve your AI accuracy, we encourage you to include examples of correct answers (there is a field to add these when you are editing your assessment questions). The AI also learns from when you grade candidates. As a best practice, we do recommend that you manually score several candidate responses once the predicted score has been calculated.

Skills assessments and all candidate emails are fully customizable. We have customers all over the world, and skills assessments have been completed in many languages, including Chinese (for Uber). Embedded features like buttons are in English and are currently not customizable. Localizing the platform is something we have added to our roadmap but can’t guarantee and commit to a time frame.

There’s no lengthy implementation or training process with Vervoe. Simply create an account, select your plan and then start creating your assessments. You can choose from our library of pre-built assessments or create your own in minutes.
GDPR is a regulation that requires businesses to protect personal data and the privacy of EU citizens. We have updated our privacy policy. Please note that in terms of GDPR, we are a data controller and not a data processor. In regards to deleting data, an employer or candidate can request that their data be deleted and we will delete their data within 30 days (per GDPR). For more information about GDPR, please refer to this article.
Yes, we integrate with your favorite hiring tools to seamlessly blend into your current workflow.

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See Vervoe in action

Want to take your hiring to the next level? Let’s chat.

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