Assessments with ‘Empathy’ Skill

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Assessments

(7)

The skills that are tested in this assessment for a Customer Trainer include how skilled the candidate is in utilising different communication strategies, how they engage with customers in different scenarios and how they listen, use empathy and adaptability and respond to customer queries. This assessment will test the thought processes they have to resolve customer queries in a positive and concise way, how they would empathise with frustration, as well as how well they can adapt to unforseen customer and team issues.

The skills tested in this assessment for a Social Media Customer Care Associate include their ability to build rapport and communicate with customers, It will show their level of empathy, and community engagement. It will also test their ability to problem solve and navigate difficult scenarios.

The skills tested in this assessment for a Customer Advocate include their ability to build rapport and communicate with customers, how they would balance the different parts of a CA, and how they would adapt to particular client interactions and situations. It will also test their ability to be empathetic , utilise strong customer service skills, and communicate clearly and effectively with differing clients and needs.

The skills tested in this assessment for a Customer Support Specialist include their ability to build rapport and communicate with customers, how they would balance the different parts of a CSS role, and how they would adapt to particular client interactions and situations. It will also test their ability to be empathetic and utilise interpersonal skills to resolve queries.

The skills that are tested in this assessment for a Customer Service Agent include how skilled the candidate is in utilising different communication strategies, how they engage with customers in different scenarios and how they listen and respond to customer queries. This assessment will test the thought processes they have to resolve customer queries in a positive and concise way, how they would empathise with frustration, as well as their opinion on what constitutes quality customer service.

The skills tested in this assessment for an Enterprise Account Executive include their ability to communicate, negotiate and be empathetic. The questions should showcase their ability to employ active listening, empathise and negotiate effectively. solve customer problems both strategically and on their feet. It should also test their ability to provide value and identify customer motivations that go beyond the sales transaction.

You can expect to learn how the applicant would juggle the day to day responsibilities of an Account Executive role. You’ll get a sense of their personality and charisma in the video questions, along with their time management skills and ability to display empathy in tough situations. You will see how they prioritise and organise their days/weeks to ensure incoming business revenue, whilst retaining existing clients.