Assessments with ‘Conflict Resolution’ Skill
The skills tested in this assessment for a Customer Service Agent include their ability to converse and interact with a diverse customer base, provide excellent customer service in various scenarios, and both their understanding of, and ability to deploy active listening in customer interactions. The questions should showcase their ability to nurture client interaction to ensure a delightful experience between customer and organisation. They will test candidates’ ability to effectively manage difficult customers, by retaining a calm, positive, empathetic, and professional attitude toward customers at all times.
The skills tested in this Assessment for a Benefits Administrator determine whether the candidate can communicate well with other staff and departments insuring a collaborative way of working, we tested to see how the candidate will deal with conflict and if they have a level of attention to detail required to work of important documentation on behalf of the staff, and whether they can make decisions and analyse relevant information.