Emily Heaslip is a versatile freelance copywriter who writes for finance, tech, and e-commerce brands. She currently lives in Cape Town and can be found running, hiking, and exploring the South African coast in her free time.
Introduction Companies in the United States have been struggling with a skills shortage since 2018. SHRM reported that as of December 2018, 7 million jobs …
How a Skills Based Recruitment Strategy Can Help You Navigate the Skills Shortage Read More »
The pandemic has accelerated a trend that’s been in the making since 2009: the end of hiring based on college degrees. Desperate to ease the …
Skills-based hiring statistics that show degrees are less important than ever Read More »
The job market writ large has been dealing with a hiring imbalance since the Great Resignation. But, for SaaS companies, the disconnect is even more …
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Diversity has been a topic of conversation for many years now, yet research shows that — despite the many economic benefits workplace diversity brings — …
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The demand for AI recruitment software is huge — and growing. Analysts estimate that the market for AI in recruitment will grow at a compound …
The Top 22 AI Tools for Talent Acquisition To Perfect Your Hiring Read More »
Skill assessments are becoming more popular as companies seek to verify a candidate’s abilities before they extend a job offer. Skill tests are an easy …
The Top 14 AI Assessment Tools To Test for Job-Related Skills Read More »
Hiring managers across industries and at companies of all sizes are struggling with the same issue: finding great candidates. According to Zety, a recruiter receives …
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Call centers have been around since the 1960s, and the butt of many jokes ever since. The customer service industry has launched tons of alternative …
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The field of customer support has evolved. Whether you’re a small business building a customer support team for the first time or evaluating how your …
7 Tried and Tested Tips for Building a Customer Support Team Read More »
The world’s top companies have all learned the secret to long-term, profitable success lies in one metric: customer retention. Retention is a powerful way to …
How To Find the Right Customer Support Team Structure for Your Business Read More »
Technology has enabled consumers to resolve many issues online using self-help modules, or over the phone using prompts. However, there are more complex issues that …
How To Create the Perfect Customer Service Recruitment Strategy in 8 Steps Read More »
Why did a record-breaking more than 24 million Americans leave their jobs between April and September in 2021? Recently, researchers at MIT Sloan tried to …
How To Conduct an Effective Job Task Analysis in 8 Easy Steps Read More »
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| UserMatchHistory | 1 month | Linkedin - Used to track visitors on multiple websites, in order to present relevant advertisement based on the visitor's preferences. |
| zapforeversession | 1 year | No description |
| zapidentity | 1 year | No description |
| zapsession | 7 days | No description |
