Customer Service Recruitment Software
Find better candidates quickly by using our customer service recruitment software
Vervoe helps you take the guesswork out of hiring and helps you make better hiring decisions faster with engaging and insightful assessments.
Speed up your hiring process with AI-powered customer service recruiting software
See who can actually do the job and surface the most qualified people based on how they perform tasks specific to your business.
Test Technical Skills
Test technical skills with interactive question types, and virtual task-based outcomes.
Test Soft Skills
Test soft skills like communication, language, and resilience to find the right match for your role.
Find culture fit with soft skills
Your customer service employees are the public face of your business and normally the first touchpoint for your customers when they require help. It’s important that you hire people that represent and embody your brand and culture so they can accurately reflect these when speaking to your customers.
Vervoe assessments test both on the job and soft skills together in one simple and engaging assessment. Candidates love it and you’ll get a complete profile of their skills and attributes in relation to your role
Recruit consistently with candidate pools
Vervoe allows you to create different assessments for different stages of your hiring funnel. Link candidates directly from your careers page to a screening assessment that will help you create a shortlist of potential candidates.
Once you’re ready to start making hires, invite the shortlisted candidates to complete a more in-depth assessment aimed at the skills required to be successful in the role.
Make the process engaging by adding your branding and story so candidates learn what it's like to work for you as they progress.
Simulate on-the-job scenarios
See how candidates perform inside a life-like support center environment with our Customer Service Simulator. With real tickets, time limits, an extensive knowledge base, and rich customer profiles watch candidates solve customer problems right before your eyes.
With simulations covering three core use cases, retail and eCommerce, tech support, and subscriptions and services, you’ll watch the tickets and knowledge bases completely adapt.
And soon you’ll be able to customize or bring your own content, so you can place candidates in the most relevant scenarios for your business.
Data driven
Once you tested your candidates you can drill into their ability with in-depth report cards that highlight their match and help you predict on the job performance.
See overall scores, breakdowns per skill, ranking, and benchmarks. You can even deep dive into a particular skill like culture fit to see how they measure up against your other applicants.
Find top performers instantly with Artificial Intelligence
If you’re hiring a new employee, you might be looking for someone with strong communication and time management skills.
Our AI models quickly process thousands of responses, looking for specific words or sentiments that accurately reflect these values.
Candidates that have more of these are graded higher, and those with less are scored lower.
Find the perfect assessments for every role
The skills tested in this assessment for a Customer Service Manager include their ability to communicate effectively with their team, and their capability to solve problems (team and client related) their patience, and how they would adapt their leadership style to particular staff interactions and situations.
The skills that are tested in this assessment for a Customer Service Agent include how skilled the candidate is in utilising different communication strategies, how they engage with customers in different scenarios and how they listen and respond to customer queries. This assessment will test the thought processes they have to resolve customer queries in a positive and concise way, how they would empathise with frustration, as well as their opinion on what constitutes quality customer service.
The skills tested in this assessment for a Call Centre Supervisor include how skilled the candidate is in utilising different communication strategies with both customers and their team, how they encourage collaboration amongst call centre representatives to achieve optimal service outcomes and ability to gather and analyse data pertaining to various call centre success metrics. Over the course of 9 questions in this assessment, the candidate will also showcase their leadership and coaching ability.
The skills tested in this assessment for a Customer Service Agent include their ability to converse and interact with a diverse customer base, provide excellent customer service in various scenarios, and both their understanding of, and ability to deploy active listening in customer interactions. The questions should showcase their ability to nurture client interaction to ensure a delightful experience between customer and organisation. They will test candidates’ ability to effectively manage difficult customers, by retaining a calm, positive, empathetic, and professional attitude toward customers at all times.
“Everyone wants to hire superior talent. Vervoe allows us to scale and hire top candidates based on merit.”
From engaging question types to customizable candidate experiences, we’re here to make your hiring simple with our customer service recruitment software
Assessment Library
Range of customizable templates written by leading I/O Psychologists for your hiring managers to use for customer service and volume hiring roles.
Candidate Cards
Shareable candidate scorecards that let you collaborate quickly with your hiring team on shortlists for faster talent acquisition.
Assessment Builder
Generate your own cloud based assessment in real time. All you need is the job title, and our data driven tech will do the rest to help you test skills essential to your business.
Job Links
Link directly from your career site, job boards, or social media platform and test candidates as they apply, so you’ll only spend time on top performers.
Automatic Grading & Ranking
Every applicant is graded and ranked by our AI in order of performance for the skills that matter most to you—helping to surface candidates from underrepresented groups that might have previously been overlooked.
Candidate Messaging
Create a seamless candidate experience with customizable emails and videos for branding. No more scheduling interviews or Google Hangouts as part of your screening process.
See Vervoe in action
Confidently test and evaluate candidates from anywhere in the world and improve your diversity sourcing.
90%
Faster Hiring Time
67%
Reduced Turnover
98%
Candidate Satisfaction
Customer Service Recruitment Software
Frequently asked questions
Customer service recruitment software can help hire Call Center Agents, Call Centre Team Leaders, Customer Success Managers, Customer Success Specialists, Customer Support, Administrative Assistants, and more.
Customer service hiring software can help take the guesswork out of recruiting for customer service jobs. By using skills tests and assessments, customer service recruitment software helps identify the most qualified candidates for open positions. Businesses can find qualified candidates quickly and efficiently, filling multiple positions at once.
By testing customer service job applicants on their skills, businesses can quickly and easily identify the most qualified candidates for various positions. Skills-based hiring saves time and ensures that top quality candidates can be found in the hiring process.
Skills-based hiring is crucial for hiring managers to identify candidates with the specific customer service skills and abilities needed for the job. By focusing on skills rather than background experience on a resume, employers can find customer service employees who are more likely to be successful in the role. In addition, skills-based hiring can help to promote diversity and inclusion in the customer service industry.
Skills assessments and all candidate emails are fully customizable. We have customers all over the world, and skills assessments have been completed in many languages, including Chinese (for Uber). Embedded features like buttons are in English and are currently not customizable. Localizing the platform is something we have added to our roadmap but can’t guarantee and commit to a time frame.
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- Faster candidates screening
- Instant AI-powered grading and marking
- Increased hiring diversity
- Improved candidate experience
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