Assessments with ‘Active Listening’ Skill

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Assessments

(8)

The skills tested in this assessment for a Retail Sales Assistant include their ability to build rapport and communicate with customers on the sales floor, how they would pitch the product or service to said customers, as well as how they would handle different types of client situations You will get a gauge of their product knowledge and ability to sell the business product.

The skills tested in this assessment for a Retail Associate include their ability to build rapport and communicate with customers on the sales floor, how they would use active listening and provide good customer service to said customers, as well as how they would handle different types of client situations You will also get a gauge of their attention to detail.

The skills tested in this assessment for a Customer Service Representative include their ability to build rapport and communicate with customers, their active listening skills, and how they would adapt to particular client interactions and situations. It will also test their ability to problem solve and navigate difficult scenarios.

The skills tested in this assessment for a CX Agent include their ability to build rapport and communicate with customers, and active listen to client queries. You will get a gauge of their organisation skills, as well as their attention to detail and ability to liaise with internal stakeholders to ensure smooth client experiences.

The skills that are tested in this assessment for a Customer Service Agent include how skilled the candidate is in utilising different communication strategies, how they engage with customers in different scenarios and how they listen and respond to customer queries. This assessment will test the thought processes they have to resolve customer queries in a positive and concise way, how they would empathise with frustration, as well as their opinion on what constitutes quality customer service.

The skills tested in this assessment for a Customer Service Agent include their ability to converse and interact with a diverse customer base, provide excellent customer service in various scenarios, and both their understanding of, and ability to deploy active listening in customer interactions. The questions should showcase their ability to nurture client interaction to ensure a delightful experience between customer and organisation. They will test candidates’ ability to effectively manage difficult customers, by retaining a calm, positive, empathetic, and professional attitude toward customers at all times.

You can expect to learn whether the candidate can be relied upon to sell the business product, identify appropriate prospects, how much they know about the industry and how well they actively listen in client interactions. You’ll get a sense of their personality and charisma in the video questions, along with their ability to pitch. And you will see how they prioritise and organise their days/weeks to ensure incoming business revenue.

You can expect to learn whether the candidate can be relied upon to sell the business at events, identify appropriate prospects, how much they know about the industry and how well they can adapt to individual client situations. You’ll get a sense of their personality and charisma in the video questions, along with their ability to pitch. And you will see how they prioritise and organise their days/weeks to ensure incoming business revenue, whilst retaining existing clients.