Want to hire the best Contact Centre Representative to help your business? Use our expert Contact Centre Representative skills test to hire the best person and never make another bad hire.
A Contact Centre Representative is a member of a team of support agents who assist in answering any customer questions or assist with any issues they may be facing. Their goal is to provide excellent service in an efficient manner, and work to satisfy any pain points that may arise.
This Contact Centre Representative test assesses whether job candidates can successfully handle any challenges that they are faced with whilst following company processes. This can include having strong communication and empathy skills, as well as being an active listener.
Candidates who perform well on this Contact Centre Representative skills assessment will have all the technical skills to actively listen and participate in conversations with customers in order to assist them with their questions or issues. They will also have the required soft skills to effectively communicate with all internal and external stakeholders.