Client Relationship Manager Skills Assessment

Client Relationship Manager Skills Assessment

Assessment Summary
Client Relation Managers are responsible for establishing and nurturing lasting relationships with clients to grow the customer base, retain customers and improve the company’s product or service. They collaborate with various other departments to develop strategies that improve the client experience. This assessment contains 9 questions that test the candidate’s ability to negotiate, problem-solve, and communicate effectively.
Skills tested in this assessment
The skills tested in this assessment for a Client Relationship Manager include their ability to communicate effectively, their negotiation skills, and ability to problem solve. The questions should showcase their ability to communicate under pressure, methods for negotiating, and their ability to think critically and problem solve.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to clearly articulate value to a client and handle communication breakdowns, their process and strategic thinking for negotiations and how they respond to problems that may arise with client management. You’ll get a sense of their communication style in the video and audio questions, along with their ability to negotiate. And you’ll see their ability to problem solve when issues arise amongst customers.

About the Client Relationship Manager Skills Assessment

Want to hire the best Client Relationship Manager to help your business? Use our expert Client Relationship Manager skills test to hire the best person and never make another bad hire.

The role of a Client Relationship Manager is essential in forming and nurturing relationships with current and potential customers. They collaborate with colleagues from various teams to attempt to enhance the customer experience as much as possible.

This Client Relationship Manager test assesses whether job candidates have all of the necessary skills to handle any customer queries and issues and provide effective solutions. This can include the ability to effectively negotiate, communicate with others in a professional manner and solve problems that may arise.

Candidates who perform well on this Client Relationship Manager skills assessment will have all the technical skills to effectively negotiate in a calm and professional manner with all stakeholders. They will also have the necessary soft skills to solve any problem and come up with long term solutions to ensure these issues do not arise again.


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Question Type



Question Type: Multiple Choice

After 2 hours of deep negotiations over a new business proposal, you’ve come to a stand-still with your prospect. You don’t have the features they want and cannot make them available for their price right now. What’s your next move?
Question Type



Question Type: Audio

You have to deliver unfavorable news about a feature request you won’t be able to accommodate to your newest client. Please record yourself delivering this message to the client.
Question Type


Problem Solving

Question Type: Text

You’ve just accidentally sent an email to your high value clients with incorrect pricing and links that do not work. How do you rectify this and avoid this in the future?

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