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Client Relationship Manager Skills Assessment

Assessment Category

Sales

Client Relationship Manager Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioMultiple ChoiceTextVideo
Skills
3
CommunicationNegotiationProblem Solving
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Assessment Summary
Client Relation Managers are responsible for establishing and nurturing lasting relationships with clients to grow the customer base, retain customers and improve the company’s product or service. They collaborate with various other departments to develop strategies that improve the client experience. This assessment contains 9 questions that test the candidate’s ability to negotiate, problem-solve, and communicate effectively.
Skills tested in this assessment
The skills tested in this assessment for a Client Relationship Manager include their ability to communicate effectively, their negotiation skills, and ability to problem solve. The questions should showcase their ability to communicate under pressure, methods for negotiating, and their ability to think critically and problem solve.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to clearly articulate value to a client and handle communication breakdowns, their process and strategic thinking for negotiations and how they respond to problems that may arise with client management. You’ll get a sense of their communication style in the video and audio questions, along with their ability to negotiate. And you’ll see their ability to problem solve when issues arise amongst customers.

About the Client Relationship Manager Skills Assessment

Want to hire the best Client Relationship Manager to help your business? Use our expert Client Relationship Manager skills test to hire the best person and never make another bad hire.

The role of a Client Relationship Manager is essential in forming and nurturing relationships with current and potential customers. They collaborate with colleagues from various teams to attempt to enhance the customer experience as much as possible.

This Client Relationship Manager test assesses whether job candidates have all of the necessary skills to handle any customer queries and issues and provide effective solutions. This can include the ability to effectively negotiate, communicate with others in a professional manner and solve problems that may arise.

Candidates who perform well on this Client Relationship Manager skills assessment will have all the technical skills to effectively negotiate in a calm and professional manner with all stakeholders. They will also have the necessary soft skills to solve any problem and come up with long term solutions to ensure these issues do not arise again.

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A person with strong problem-solving skills is able to find solutions to any difficult situation or issue that may arise. They are valuable assets to a team as no problem ever seems too big to solve, and they can offer strategic and logical solutions to any obstacle.
Being able to negotiate with others in a professional manner is an essential skill in the workplace. It involves two or more people having a discussion and sharing their point of view on a particular issue and finally coming to a shared agreement. A candidate with strong negotiation skills will be able to have calm and respectful discussions with all stakeholders and formulate a solution that is most effective.
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Client Relationship Manager Online Test Sample Questions

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Question Type

Question

Negotiation

Question Type: Multiple Choice

After 2 hours of deep negotiations over a new business proposal, you’ve come to a stand-still with your prospect. You don’t have the features they want and cannot make them available for their price right now. What’s your next move?
Question Type

Question

Communication

Question Type: Audio

You have to deliver unfavorable news about a feature request you won’t be able to accommodate to your newest client. Please record yourself delivering this message to the client.
Question Type

Question

Problem Solving

Question Type: Text

You’ve just accidentally sent an email to your high value clients with incorrect pricing and links that do not work. How do you rectify this and avoid this in the future?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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