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Telesales Agent Skills Assessment

Assessment Category

Sales

Telesales Agent Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioText
Skills
3
CommunicationProblem SolvingResilience
Use Assessment Template
Assessment Summary
Telesales Agents should possess sales experience, and should be able to find, attract, and sell the product to new clients. They need strong communicative skills, and are responsible for contacting potential and existing customers by phone to inform them of their company’s products, services and offers Their duties include tracking customer contact lists, explaining the benefits of products, and taking payment information. They must be able to close the deal, and problem solve customer queries. This assessment contains 9 questions that test the candidate’s ability to pitch to sell the business product, communicate effectively, as well as demonstrate their resilience.
Skills tested in this assessment
The skills tested in this assessment for a Telesales Agent will showcase their overall ability to manage the day to day responsibilities of their role, and how they interact with prospects. Their answers will demonstrate their sales capabilities, and you will get a feel for their ability to communicate quickly and effectively, persist with clients/prospects, and solve client problems.
What to test with this assessment
You can expect to learn how the applicant would communicate, and their resilience. You’ll get a sense of their personality and natural charisma, along with their communication skills, level of persistence and ability to problem solve, and how they manage difficult situations and clients.

About the Telesales Agent Skills Assessment

Want to hire the best Telesales Agent to help your business? Use our expert Telesales Agent skills test to hire the best person and never make another bad hire.

The role of an Telesales Agent is essential in assisting a business find and attract new clientele. They work to update clients and potential clients about new products and company updates, to hopefully make sales and increase the business’ customer base.

This Telesales Agent test assesses whether job candidates have all of the necessary skills to handle difficult situations and work to achieve sales targets. This can include being resilient, having problem solving skills and being able to effectively communicate with others.

Candidates who perform well on this Telesales Agent skills assessment will have all the technical skills to solve any customer issue that may arise. They will also have the necessary soft skills to communicate with all internal and external stakeholders in a professional manner.

A person with strong problem-solving skills is able to find solutions to any difficult situation or issue that may arise. They are valuable assets to a team as no problem ever seems too big to solve, and they can offer strategic and logical solutions to any obstacle.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A candidate who is resilient is able to overcome challenges and not let obstacles bring them down. When facing difficulties or being knocked back, they are able to keep going and adapt well to any changes that may occur.
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Vervoe skills assessments test a range of skills in one engaging, user-friendly flow. Unlock the hidden potential of candidates and remove unnecessary offline stages from your hiring process. Increase productivity and make decisions confidently with complete transparency around candidate scoring with data-rich profiles that make it simple to compare top performers.

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Telesales Agent Online Test Sample Questions

Create a free account today to access the full Telesales Agent skills assessment test and more from our assessment library

Question Type

Question

Resilience

Question Type: Audio

In a short audio, talk about a previous sales call you have had, where a client was initially difficult, but you managed to turn the situation around into a positive one/sale?
Question Type

Question

Problem Solving

Question Type: Text

You have just gotten out of a meeting with your manager, who has advised sales targets next quarter will be going up 20%. You have 3 weeks till next quarter to prepare for these changes. How would you proceed?
Question Type

Question

Communication

Question Type: Text

How do you build rapport with prospects? How do you utilise rapport building to learn more and potentially close the sale?

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Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

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In-depth report cards for each candidate including a breakdown of results and achievements for each skill along with full assessment responses.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guide on how to hire a Telesales Agent provides a competency framework that maps out the core job-related hard skills and soft skills required for success in the Telesales Agent role. A Telesales Agent recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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