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Sales Support Specialist Skills Assessment

Assessment Category

Sales

Sales Support Specialist Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioTextVideo
Skills
3
CommunicationCustomer ServiceSales
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Assessment Summary
Sales Support Specialists help resolve questions or concerns clients may have whilst processing and finalising the sale, and manage the admin attached to these processes. They can also be required to maintain and grow lead books and sell the product. This assessment contains 9 questions that test the candidates customer service skills, build rapport with prospects and existing clients, as well as demonstrate their ability to sell, and communicate effectively.
Skills tested in this assessment
The skills tested in this assessment for a Sales Support Specialist include their ability to communicate effectively, how they would pitch the product or service to said prospects, as well as how they would handle difficult/unique client situations. You will get a feel for their ability to quickly and effectively build rapport, and navigate client interactions. These questions will show their experience with customer service, sales, and communication with internal and external stakeholders.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to sell the product, how they communicate, how well they can adapt to individual client situations. You’ll get a sense of their personality, charisma, and working style, along with their ability to pitch. You will get an understanding of how they liaise with stakeholders, clients, and their abilities to complete the day to day tasks of a Sales Support role.

About the Sales Support Specialist Skills Assessment

Want to hire the best Sales Support Specialist to help your business? Use our expert Sales Support Specialist skills test to hire the best person and never make another bad hire.

The role of an Sales Support Specialist is essential in assisting to help clients with any issues or pain points that they may be experiencing. They work to develop long term and sustainable solutions to eliminate issues and maintain customer satisfaction.

This Sales Support Specialist test assesses whether job candidates have all of the necessary skills to communicate effectively with clients to understand them on a deeper level in order to provide tailored solutions to issues. This can include having strong customer service skills, having extensive sales knowledge and being able to effectively communicate with others.

Candidates who perform well on this Sales Support Specialist skills assessment will have all the technical skills to assist current and prospective clients with any issues or pain points that they may be experiencing. They will also have the necessary soft skills to communicate with all internal and external stakeholders in a professional manner.

A candidate with strong sales skills will have extensive knowledge of selling techniques and strategies, and have deep product knowledge. They will have the ability to create and execute an effective sales pitch in order to convince current and potential clients to make a purchase.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A candidate with customer service skills is able to assist customers to overcome any pain points that they may be experiencing, and work to ensure customers are satisfied with the products and services offered by the company. They aim to ensure customer retention is high, and address all customer needs.
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Vervoe skills assessments test a range of skills in one engaging, user-friendly flow. Unlock the hidden potential of candidates and remove unnecessary offline stages from your hiring process. Increase productivity and make decisions confidently with complete transparency around candidate scoring with data-rich profiles that make it simple to compare top performers.

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Sales Support Specialist Online Test Sample Questions

Create a free account today to access the full Sales Support Specialist skills assessment test and more from our assessment library

Question Type

Question

Customer Service

Question Type: Text

A customer has reached out via email regarding an issue with their account. They cannot login/password isn't working and this has delayed their days work process. Draft your email response to this client.
Question Type

Question

Sales

Question Type: Video

Can you tell me about an accomplishment in a previous role, that would demonstrate your abilities to successfully work in this Sales Support Specialist role?
Question Type

Question

Communication

Question Type: Text

A Sales Rep has sent you a case to action for a new Account going live - with barely any information needed to kick start the campaign for the client. You cannot proceed as you don't have the necessary info to process the sale. What steps would you take from here, to ensure client isn't impacted?

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Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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