It’s no secret that the United States is facing a teacher shortage of mass proportions. A nationally representative EducationWeek Research Center survey released in late …
Best Teacher Recruitment Strategies To Beef Up Your Candidate Pool Read More »
Tracking down amazing customer service professionals to hire can sometimes feel like trying to find a needle in a haystack. It would be an understatement …
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Let’s be honest, the hiring process can be downright confusing. You need to know the exact kind of employee you’re looking for, stick within an …
What Is a Job Requisition and How Do You Write a Good One? Read More »
Are you a proud “Advocate”, according to your Myers Briggs Type Indicator test results? Or maybe you discovered after taking the Big Five Personality Traits …
How Did We Get Here? A Brief History of Personality Tests in Hiring Read More »
Have you ever felt connected to a candidate because they remind you of yourself? Or maybe you’ve changed how you feel about a candidate after …
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It’s often said that excellent customer service skills in hospitality are at the heart of successful restaurant, café, and hotel experiences. With so many factors …
12 Customer Service Skills in Hospitality That Will Surprise and Delight Read More »
Have you ever wondered what the secret is to make better hires? Finding an ideal candidate can certainly feel like an uphill battle. You’ve likely …
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If you were to ask a room full of hiring managers and business leaders if their hiring process is fair to all types of candidates, …
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The importance of hiring incredible customer service reps can’t be understated. According to Eamon MacSuibhne, Customer Support Manager at eDesk, customer service teams are, “instrumental …
A Comprehensive Guide to Customer Service Hiring Read More »
Have you ever wondered how long your total hiring process takes? What about where exactly candidates are finding your job postings? Or, how many of …
21 Important Recruiting Metrics To Seriously Improve Your Hiring Process Read More »
So, you think you’ve found an ideal candidate for a customer service role? They’re highly experienced in data entry, have plenty of industry knowledge, and …
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Think back to the most recent positive feedback you received about your customer service team. What things stood out to the customer? Many customers will …
8 Vital Customer Service Hard Skills Your Representatives Need Read More »
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