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Medical Receptionist Skills Assessment

Medical Receptionist Skills Assessment

Assessment Details
Author
Questions
9
Skills
3
Assessment Summary
A Medical receptionist is a professional who is responsible for coordinating the daily administration of doctors, staff, visitors, and patients at a healthcare facility. They schedule appointments, answer patient inquiries, handle patient emergencies, and monitor stock and supplies at the healthcare facility. As well as ensuring a clean, friendly and safe place and the entrance of the clinic.
Skills tested in this assessment
The skills tested in this Assessment for a Medical Receptionist is to determine wither the candidate is able to coordinate the diaries of multiple medical staff to insure the smooth daily running of a busy clinic. We want to test thew communication level of the candidate, and their ability to handle personal and sensitive information.
What to test with this assessment
You can expect to learn if the candidate can liaise efficiently and empathetically and have the ability to adapt their communication style to meed the needs of an audience.

About the Medical Receptionist Skills Assessment

Want to hire the best Medical Receptionist to help your business? Use our expert Medical Receptionist skills test to hire the best person and never make another bad hire.

A medical receptionist is an essential team member at any medical practice. They are responsible for performing many tasks in the workplace, including scheduling appointments, taking phone calls, and directing incoming patients and facilitating the flow of patients throughout the medical practice.  A medical receptionist will need to interact with both patients and other medical staff, to ensure all appointments run smoothly.

This Medical Receptionist test assesses whether job candidates can create a welcoming and calm environment for patients, as well as being as efficient as possible to ensure that all patient needs are met. This can include communication, scheduling and confidentiality skills.

Candidates who perform well on this Medical Receptionist skills assessment will have all the technical skills to schedule appointments for patients and manage multiple schedules at once. They will also have the necessary soft skills to be able to communicate with visitors, and abide by confidentiality standards.

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
Confidentiality refers to keeping information about the business private from anyone outside of the organisation. This is a very important skill and employees must understand the severity of confidentiality agreements as an employee can be penalized for sharing confidential information with others.
The ability to effectively schedule is extremely important in ensuring your business runs smoothly and for productivity to be maximised. This skill is also essential in making sure all business activities and meetings are organized and planned successfully.
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5
Question Type

Question

Confidentiality

Question Type: Audio

A new patient has come into the practice and you have asked them to complete a 'new client application form' the patient has completed the basic information (name, DOB, phone number), however, they haven't completed other details such as address, medicare details, medical history etc. They are getting uncomfortable and telling you that they don't see why you need to know all that information. Record an audio for how you would respond to the patient.
Question Type

Question

Communication

Question Type: Video

Please record a video introducing yourself and explaining, in your opinion, what it takes to be a great Medial Receptionist.
Question Type

Question

Scheduling

Question Type: Text

Explain the meaning of a task priority and how you would use it in scheduling.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed Medical Receptionist job description with a Medical Receptionist skills assessment can help to identify the specific skills and knowledge required for the job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right Medical Receptionist candidates for each role.

Vervoe's comprehensive recruitment guide on how to hire a Medical Receptionist provides a competency framework that maps out the core job-related hard skills and soft skills required for success in the Medical Receptionist role. A Medical Receptionist recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

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