STEP 1
Build the Ideal Candidate Profile
To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, its contribution, and the skills needed.
How To Hire A Medical Receptionist
Admin & OfficeComplete with job descriptions, skill profiles, and interview templates. Use this Medical Receptionist hiring guide to help you make the right decisions, fast.
MEDICAL RECEPTIONIST RECRUITMENT GUIDE
What does a Medical Receptionist do?
A Medical Receptionist works in a healthcare environment and is responsible for welcoming guests and patients, answering phone calls, scheduling appointments, and other general administrative support.
Day to day tasks of a Medical Receptionist
- Handle personal information of patients with confidentiality at all times.
- First point of contact for patients and visitors.
- Liaise with doctors and other medical professionals for appointments
- Answer telephone calls and attend to inquiries.
- Schedule appointments of patients and ensure to keep them on time.
- Assist patients in their inquiries and any concern in documentation.
- Ensure accounts are properly charged and process payments from outgoing patients.
- Coordinate with a healthcare provider partner about insurance packages.
- Monitor stationery supplies and request order when necessary.
MEDICAL RECEPTIONIST DEFINITION
A Medical Receptionist’s primary responsibility is to serve patients by welcoming and greeting them, scheduling appointments for them, attending to any of their concerns, and maintaining their records. Because of this, they should have a good customer service orientation as they are interacting with different patients and visitors everyday.
HIRING PROCESS
Medical Receptionist Hiring Process
STEP 2
Write A Job Description Based On Skills
Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.
STEP 3
Selecting The Ideal Candidate
See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customize one for your organization.
STEP 4
Interview Top Performers
Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.
STEP 5
Making An Offer
Once you assess your candidates against these skills, you’re ready to offer the top performer(s). You should base your offer on the value that the candidate would bring to your team and your business as a whole. It is also important to ensure your compensation and benefits packages are competitive in the industry and help you attract and retain the top talent.
BUILD THE IDEAL CANDIDATE PROFILE
Skills needed for a Medical Receptionist
A Medical Receptionist must be customer-focused and compassionate. They will be dealing with several patients and visitors everyday, and since they will be the first point of contact, it is important to be engaging and professional.
- Scheduling
- Confidentiality
- Communication
WRITE A JOB DESCRIPTION BASED ON SKILLS
How to write a Medical Receptionist job description
Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Medical Receptionist job description:
- Job Title
- What position are you hiring for?
- Summary
- What makes your company unique? What would it be like to work for you?
- Responsibilities
- An overview of the role’s day-to-day activities, and how the position contributes to the organization
- Requirements
- Skills a candidate must have to perform the job successfully
- Benefits
- Details of compensation, benefits, and any perks on offer
SELECTING THE IDEAL CANDIDATE
Sample skill tests for a Medical Receptionist
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Question 1
SchedulingQuestion Type: Text
Explain the meaning of a task priority and how you would use it in scheduling.
Question 2
CommunicationQuestion Type: Audio
The clinic needs a new answering machine. Please record one following the script below.Hi there, your call is important to us. You have either called outside business hours or all of our receptionists are with patients. If your call is an emergency, please hang up and call (EMERGENCY NUMBER). If you would like to hold and speak with a receptionist, please dial 1. If you are calling for test results, please dial 2. If you would like to leave a message, please dial 3.
Question 3
ConfidentialityQuestion Type: Text
As a Medical Receptionist, you will be responsible for the "Handling of personal and sensitive information"Explain what this means to you? What kind of information? How do you act, what do you do with it, be elaborate and think in a medical setting.
INTERVIEW TOP PERFORMERS
How to interview a Medical Receptionist
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.
Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.
MAKING AN OFFER
How much does it cost to hire a Medical Receptionist?
The US average for a Medical Receptionist according to Glassdoor.com is $33,290. Meanwhile, Salary.com reports it at $37,184. The salary range usually falls from $28,000 - $40,000. Salaries vary depending on education, additional skills, years of experience, and the location.
United States
Medical Receptionists’ salaries in the United States range from $28,000 - $40,000. While the average falls between $33,000 - $37,000, it can still vary depending on the credentials and experience of the applicant. Some employers can also offer additional pay through bonuses, tips, and commissions.
Source: Source: Glassdoor.com; Salary.com
United Kingdom
Medical Receptionists’ salaries in the United Kingdom range from £14,000 - £43,000 (GBP). While the average falls between £17,376 - £24,465, it can still vary depending on the credentials and experience of the applicant. Some employers can also offer additional pay through bonuses, tips, and commissions.
Source: Source: Glassdoor.com; Payscale.com
Australia
Medical Receptionists’ salaries in Australia range from $35,000 - $68,000 (AUD). While the average falls between $48,459 - $58,990 (AUD), it can still vary depending on the credentials and experience of the applicant. Some employers can also offer additional pay through bonuses, tips, and commissions.
Source: Source: Talent.com; Payscale.com