How To Hire A Medical Receptionist

Complete with job descriptions, skill profiles, and interview templates. Use this Medical Receptionist hiring guide to help you make the right decisions, fast.

Medical Receptionist Recruitment Guide

What does a Medical Receptionist do?

A Medical Receptionist works in a healthcare environment and is responsible for welcoming guests and patients, answering phone calls, scheduling appointments, and other general administrative support.

Day to day tasks of a Medical Receptionist

Skills assessment

Medical Receptionist definition

A Medical Receptionist’s primary responsibility is to serve patients by welcoming and greeting them, scheduling appointments for them, attending to any of their concerns, and maintaining their records. Because of this, they should have a good customer service orientation as they are interacting with different patients and visitors everyday.

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HIRING PROCESS

Medical Receptionist Hiring Process

Step 1: Understand the role
Step 2: Source Applicants
Step 3: Skills Assessment
Step 4: Interview
Step 5: Hire

Build the Ideal Candidate Profile​

To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, its contribution, and the skills needed.

Write A Job Description Based On Skills

Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.

Selecting The Ideal Candidate

See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customize one for your organization.

Interview Top Performers

Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.

Making An Offer

Once you assess your candidates against these skills, you’re ready to offer the top performer(s). You should base your offer on the value that the candidate would bring to your team and your business as a whole. It is also important to ensure your compensation and benefits packages are competitive in the industry and help you attract and retain the top talent.
Build the ideal candidate profile

Skills needed for a Medical Receptionist

A Medical Receptionist must be customer-focused and compassionate. They will be dealing with several patients and visitors everyday, and since they will be the first point of contact, it is important to be engaging and professional.

Pro Tip

For entry-level roles, you may receive more applications compared to a senior role. Keep in mind to clarify the skills and qualities you are looking for and highlight the expectations for applicants so they can determine if they are the right fit.

WRITE A JOB DESCRIPTION BASED ON SKILLS

How to write a Medical Receptionist job description

Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Medical Receptionist job description:

Job Title: What position are you hiring for?

Summary: What makes your company unique? What would it be like to work for you?

Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organization

Requirements: Skills a candidate must have to perform the job successfully

Benefits: Details of compensation, benefits, and any perks on offer

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Medical Receptionist must be professional and empathetic, but it would be nice to have a calendar management experience.

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SELECTING THE IDEAL CANDIDATE

Sample skill tests for a Medical Receptionist

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Question 1

Scheduling

Question Type: Text

Explain the meaning of a task priority and how you would use it in scheduling.

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Question 2

Communication

Question Type: Audio

The clinic needs a new answering machine.
Please record one following the script below.
Hi there, your call is important to us. You have either called outside business hours or all of our receptionists are with patients. If your call is an emergency, please hang up and call (EMERGENCY NUMBER). If you would like to hold and speak with a receptionist, please dial 1. If you are calling for test results, please dial 2. If you would like to leave a message, please dial 3.

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Question 3

Confidentiality

Question Type: Text

As a Medical Receptionist, you will be responsible for the “Handling of personal and sensitive information”
Explain what this means to you? What kind of information? How do you act, what do you do with it, be elaborate and think in a medical setting.

INTERVIEW TOP PERFORMERS

How to interview a Medical Receptionist

Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.

Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.

Making An Offer

How much does it cost to hire a Medical Receptionist?

The US average for a Medical Receptionist according to Glassdoor.com is $33,290. Meanwhile, Salary.com reports it at $37,184. The salary range usually falls from $28,000 - $40,000. Salaries vary depending on education, additional skills, years of experience, and the location.

Medical Receptionist Salary United States

Medical Receptionists’ salaries in the United States range from $28,000 – $40,000. While the average falls between $33,000 – $37,000, it can still vary depending on the credentials and experience of the applicant. Some employers can also offer additional pay through bonuses, tips, and commissions.

Medical Receptionist Salary United Kingdom

Medical Receptionists’ salaries in the United Kingdom range from £14,000 – £43,000 (GBP). While the average falls between £17,376 – £24,465, it can still vary depending on the credentials and experience of the applicant. Some employers can also offer additional pay through bonuses, tips, and commissions.

Medical Receptionist Salary Australia

Medical Receptionists’ salaries in Australia range from $35,000 – $68,000 (AUD). While the average falls between $48,459 – $58,990 (AUD), it can still vary depending on the credentials and experience of the applicant. Some employers can also offer additional pay through bonuses, tips, and commissions.