Want to hire the best Customer Service Representative to help your business? Use our expert Customer Service Representative skills test to hire the best person and never make another bad hire.
A Customer Service Representative is a member of a team that is responsible for assisting customers with any issues they may be facing, answer questions and provide product/service information to potential and exisiting customers. Their goal is to provide excellent service in an efficient manner, and work to satisfy any pain points that may arise for customers.
This Customer Service Representative test assesses whether job candidates can successfully handle any challenges that they are faced with whilst following company processes, and work to assist customers with any issues or questions that they may have. This can include having strong communication and sales skills, as well as having knowledge of the products sold.
Candidates who perform well on this Customer Service Representative skills assessment will have all the technical skills to actively assist customers with any questions they have or any assistance that they require whilst in store. They will also have the required soft skills to effectively communicate with all internal and external stakeholders.