Customer Service Assistant Skills Assessment

Customer Service Assistant Skills Assessment

Assessment Summary
Customer Service Assistants are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry.. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their ability to adapt to differing client needs and situations.
Skills tested in this assessment
The skills tested in this assessment for a Customer Service Representative include their ability to build rapport and communicate with customers, their active listening skills, and how they would adapt to particular client interactions and situations. It will also test their ability to problem solve and navigate difficult scenarios.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to communicate effectively with customers, and solve client problems. You’ll get a sense of their personality and charisma in the video questions, along with their ability to adapt to different types of clients and situations/complaints.

About the Customer Service Assistant Skills Assessment

Want to hire the best Customer Service Assistant to help your business? Use our expert Customer Service Assistant skills test to hire the best person and never make another bad hire.

A Customer Service Assistant works primarily to provide assistance to customers, including answering questions and complaints and providing information on the company and its products/services.  

This Customer Service Assistant test assesses whether job candidates can successfully work with customers to ensure they have the best experience possible with the company and provide a high standard of customer care. This can include having strong communication and adaptability skills, as well as being an active listener. 

Candidates who perform well on this Customer Service Assistant skills assessment will have all the technical skills to adapt to any situation they are put in, and work strategically to solve any customer issues or questions. They will also have the required soft skills to communicate effectively with all internal and external stakeholders.

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Question Type

Question

Active Listener

Question Type: Audio

You are on the phone with a customer who is very irate and angry. What tactics could you use to calm the upset customer?
Question Type

Question

Adaptability

Question Type: Text

Have you ever had to say "no" to a customer request? How did you handle the situation in order to preserve the relationship?
Question Type

Question

Communication

Question Type: Text

Following on from the last question, how would you exemplify your idea of customer service in this role?

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