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Retail Sales Associate Skills Assessment

Assessment Category

Customer Service

Retail Sales Associate Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioMultiple ChoiceTextVideo
Skills
3
Active ListeningAttention To DetailSales
Use Assessment Template
Assessment Summary
Retail Sales Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.mThis assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.
Skills tested in this assessment
The skills tested in this assessment for a Retail Sales Assistant include their ability to build rapport and communicate with customers on the sales floor, how they would pitch the product or service to said customers, as well as how they would handle different types of client situations You will get a gauge of their product knowledge and ability to sell the business product.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to sell the product, and communicate effectively with customers. You’ll get a sense of their personality and charisma in the video questions, along with their overall knowledge of the product/business. You will be able to gauge their level of sales experience and whether they are a fit for your business sales floor.

About the Retail Sales Associate Skills Assessment

Want to hire the best Retail Sales Associate to help your business? Use our expert Retail Sales Associate skills test to hire the best person and never make another bad hire.

A Retail Sales Associate works primarily to provide assistance to customers on the sales floor, including answering questions and complaints and providing information on the company and it’s products/services in a friendly and professional manner.  

This Retail Sales Associate test assesses whether job candidates can successfully work with customers to ensure they have the best experience possible and provide a high standard of customer care. This can include having strong sales and attention to detail skills, as well as being an active listener.  

Candidates who perform well on this Retail Sales Associate skills assessment will have all the technical skills to be meticulous in their work and pay close attention to detail to all tasks they complete. They will also have the required soft skills to effectively listen to customers and interact with them in a professional manner.

It is extremely important for every employee to have strong active listening skills. This will help them to follow directions effectively, and importantly it will help them to be a good team member. Being a good listener will ensure that the employee is able to accurately understand information that is communicated to them, and they will be able to participate in meaningful and strategic business conversations. A candidate with active listening skills will not only hear what someone is saying, but also deeply understand the entire message being communicated.
Attention to detail refers to the ability to diligently and thoroughly check over any work to make sure it is accurate and free of mistakes and errors. This is an important skill as it shows that the candidate is willing to spend time to ensure their work is consistent, detailed and correct.
A candidate with strong sales skills will have extensive knowledge of selling techniques and strategies, and have deep product knowledge. They will have the ability to create and execute an effective sales pitch in order to convince current and potential clients to make a purchase.
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Retail Sales Associate Online Test Sample Questions

Create a free account today to access the full Retail Sales Associate skills assessment test and more from our assessment library

Question Type

Question

Sales

Question Type: Video

Now imagine you have found a product that is perfect for Barabra's gift but it is out of the price range. Record a video selling this to Barbara.
Question Type

Question

Attention to Detail

Question Type: Multiple Choice

Refer to the following information: Acquisition Global's account number is 11456789 - their status is active and authorisation code is TNAv8xUOr. For Landec Limited, their account number is 12178957, they are inactive and their authorisation code is z2aRt8dlZ. Then there is Helios Incorporated who are active with an authorisation code of Ws6R2tRRC. Which of the following is Acquisition Global's account number?
Question Type

Question

Active Listening

Question Type: Audio

What two follow up questions could you ask Barabara to help find what the customer is looking for?

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Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed Retail Sales Associate job description with a Retail Sales Associate skills assessment can help to identify the specific skills and knowledge required for the job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right Retail Sales Associate candidates for each role.

Vervoe's comprehensive recruitment guide on how to hire a Retail Sales Associate provides a competency framework that maps out the core job-related hard skills and soft skills required for success in the Retail Sales Associate role. A Retail Sales Associate recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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