Retail Sales Associate Skills Assessment

Retail Sales Associate Skills Assessment

Assessment Summary
Retail Sales Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.mThis assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.
Skills tested in this assessment
The skills tested in this assessment for a Retail Sales Assistant include their ability to build rapport and communicate with customers on the sales floor, how they would pitch the product or service to said customers, as well as how they would handle different types of client situations You will get a gauge of their product knowledge and ability to sell the business product.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to sell the product, and communicate effectively with customers. You’ll get a sense of their personality and charisma in the video questions, along with their overall knowledge of the product/business. You will be able to gauge their level of sales experience and whether they are a fit for your business sales floor.

About the Retail Sales Associate Skills Assessment

Want to hire the best Retail Sales Associate to help your business? Use our expert Retail Sales Associate skills test to hire the best person and never make another bad hire.

A Retail Sales Associate works primarily to provide assistance to customers on the sales floor, including answering questions and complaints and providing information on the company and it’s products/services in a friendly and professional manner.  

This Retail Sales Associate test assesses whether job candidates can successfully work with customers to ensure they have the best experience possible and provide a high standard of customer care. This can include having strong sales and attention to detail skills, as well as being an active listener.  

Candidates who perform well on this Retail Sales Associate skills assessment will have all the technical skills to be meticulous in their work and pay close attention to detail to all tasks they complete. They will also have the required soft skills to effectively listen to customers and interact with them in a professional manner.


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Question Type



Question Type: Video

Now imagine you have found a product that is perfect for Barabra's gift but it is out of the price range. Record a video selling this to Barbara.
Question Type


Attention to Detail

Question Type: Multiple Choice

Refer to the following information: Acquisition Global's account number is 11456789 - their status is active and authorisation code is TNAv8xUOr. For Landec Limited, their account number is 12178957, they are inactive and their authorisation code is z2aRt8dlZ. Then there is Helios Incorporated who are active with an authorisation code of Ws6R2tRRC. Which of the following is Acquisition Global's account number?
Question Type


Active Listening

Question Type: Audio

What two follow up questions could you ask Barabara to help find what the customer is looking for?

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Use AI-Powered Retail Sales Associate Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

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