Customer Success Intern Skills Assessment

Customer Success Intern Skills Assessment

Assessment Details
Author
Questions
9
Skills
3
Assessment Summary
Customer Success Interns are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their problem solving abilities to differing client needs and situations.
Skills tested in this assessment
The skills tested in this assessment for a Customer Service Representative include their ability to build rapport and communicate with customers, their active listening skills, and how they would adapt to particular client interactions and situations. It will also test their ability to problem solve and navigate difficult scenarios.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to communicate effectively with customers, and solve client problems. You’ll get a sense of their personality and charisma in the video questions, along with their ability to problem solve for different types of clients and situations/complaints.

About the Customer Success Intern Skills Assessment

Want to hire the best Customer Success Intern to help your business? Use our expert Customer Success Intern skills test to hire the best person and never make another bad hire.

A Customer Success Intern works primarily to provide assistance to customers, including answering questions and complaints and providing information on the company and its products/services.  

This Customer Success Intern test assesses whether job candidates can successfully work with customers to ensure they have the best experience possible with the company and provide a high standard of customer care. This can include having strong communication and adaptability skills, as well as being able to solve any problems that may arise. 

Candidates who perform well on this Customer Success Intern skills assessment will have all the technical skills to adapt to any situation they are put in, and work strategically to solve any customer issues or questions. They will also have the required soft skills to communicate effectively with all internal and external stakeholders.

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A candidate who is adaptable is able to adjust easily to new roles, responsibilities, settings and changes to the business. They are able to modify their behaviors or ideas to adhere to new situations and most importantly, are open to and welcome to change.
A person with strong problem-solving skills is able to find solutions to any difficult situation or issue that may arise. They are valuable assets to a team as no problem ever seems too big to solve, and they can offer strategic and logical solutions to any obstacle.
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Question Type

Question

Communication

Question Type: Audio

You now have the customer on the phone and they say that they aren't using the product yet because they don't see the value right now. What three questions could you ask to obtain more information so you can discuss with the Customer Success Manager?
Question Type

Question

Adaptability

Question Type: Text

How do you prepare for onboarding of a new client?
Question Type

Question

Problem Solving

Question Type: Text

Tell me about a time you made a mistake at work that impacted others, either customers or colleagues. How did you react and what did you do to resolve it? If they don’t offer the outcome/result on their own - a follow up question could be asking what the outcome was.

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Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

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Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guide on how to hire a Customer Success Intern provides a competency framework that maps out the core job-related hard skills and soft skills required for success in the Customer Success Intern role. A Customer Success Intern recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

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