Customer Success Intern Skills Assessment

Customer Success Intern Skills Assessment

Assessment Summary
Customer Success Interns are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their problem solving abilities to differing client needs and situations.
Skills tested in this assessment
The skills tested in this assessment for a Customer Service Representative include their ability to build rapport and communicate with customers, their active listening skills, and how they would adapt to particular client interactions and situations. It will also test their ability to problem solve and navigate difficult scenarios.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to communicate effectively with customers, and solve client problems. You’ll get a sense of their personality and charisma in the video questions, along with their ability to problem solve for different types of clients and situations/complaints.

About the Customer Success Intern Skills Assessment

Want to hire the best Customer Success Intern to help your business? Use our expert Customer Success Intern skills test to hire the best person and never make another bad hire.

A Customer Success Intern works primarily to provide assistance to customers, including answering questions and complaints and providing information on the company and its products/services.  

This Customer Success Intern test assesses whether job candidates can successfully work with customers to ensure they have the best experience possible with the company and provide a high standard of customer care. This can include having strong communication and adaptability skills, as well as being able to solve any problems that may arise. 

Candidates who perform well on this Customer Success Intern skills assessment will have all the technical skills to adapt to any situation they are put in, and work strategically to solve any customer issues or questions. They will also have the required soft skills to communicate effectively with all internal and external stakeholders.


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Question Type



Question Type: Audio

You now have the customer on the phone and they say that they aren't using the product yet because they don't see the value right now. What three questions could you ask to obtain more information so you can discuss with the Customer Success Manager?
Question Type



Question Type: Text

How do you prepare for onboarding of a new client?
Question Type


Problem Solving

Question Type: Text

Tell me about a time you made a mistake at work that impacted others, either customers or colleagues. How did you react and what did you do to resolve it? If they don’t offer the outcome/result on their own - a follow up question could be asking what the outcome was.

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