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Retail Associate Skills Assessment

Retail Associate Skills Assessment

Assessment Details
Author
Questions
9
Skills
3
Assessment Summary
Retail Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.This assessment contains 9 questions that test the candidate’s active listening, their natural communication skills and attention to detail for an RSA role.
Skills tested in this assessment
The skills tested in this assessment for a Retail Associate include their ability to build rapport and communicate with customers on the sales floor, how they would use active listening and provide good customer service to said customers, as well as how they would handle different types of client situations You will also get a gauge of their attention to detail.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to communicate effectively with customers and listen actively to their customer service needs. You’ll get a sense of their personality and charisma in the video questions, along with their overall attention to detail. You will be able to gauge their level of customer service experience and whether they are a fit for your retail floor.

About the Retail Associate Skills Assessment

Want to hire the best Retail Associate to help your business? Use our expert Retail Associate skills test to hire the best person and never make another bad hire.

A Retail Associate works primarily to provide assistance to customers on the sales floor, including answering questions and complaints and providing information on the company and it’s products/services in a friendly and professional manner.  

This Retail Associate test assesses whether job candidates can successfully work with customers to ensure they have the best experience possible and provide a high standard of customer care. This can include having strong communication and attention to detail skills, as well as being an active listener.  

Candidates who perform well on this Retail Associate skills assessment will have all the technical skills to be meticulous in their work and pay close attention to detail to all tasks they complete. They will also have the required soft skills to communicate effectively with all internal and external stakeholders.

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
Attention to detail refers to the ability to diligently and thoroughly check over any work to make sure it is accurate and free of mistakes and errors. This is an important skill as it shows that the candidate is willing to spend time to ensure their work is consistent, detailed and correct.
It is extremely important for every employee to have strong active listening skills. This will help them to follow directions effectively, and importantly it will help them to be a good team member. Being a good listener will ensure that the employee is able to accurately understand information that is communicated to them, and they will be able to participate in meaningful and strategic business conversations. A candidate with active listening skills will not only hear what someone is saying, but also deeply understand the entire message being communicated.
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Question Type

Question

Attention to Detail

Question Type: Multiple Choice

Find the two identical codes and select the corresponding letter below.
Question Type

Question

Active Listening

Question Type: Audio

What two follow up questions could you ask Barabara to help find what the customer is looking for?
Question Type

Question

Communication

Question Type: Video

What is your idea of quality customer service? Define in a 1 minute video.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed Retail Associate job description with a Retail Associate skills assessment can help to identify the specific skills and knowledge required for the job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right Retail Associate candidates for each role.

Vervoe's comprehensive recruitment guide on how to hire a Retail Associate provides a competency framework that maps out the core job-related hard skills and soft skills required for success in the Retail Associate role. A Retail Associate recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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Use AI-Powered Retail Associate Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

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