Assessments with ‘Community Engagement’ Skill

The skills tested in this assessment for a Social Media Customer Care Associate include their ability to build rapport and communicate with customers, It will show their level of empathy, and community engagement. It will also test their ability to problem solve and navigate difficult scenarios.

The skills that are tested in this assessment for a Social Media Manager include how skilled the candidate is in analytics, community engagement, managing social media platforms, and copywriting. The assessment tests a candidates ability to create and design a high-level overview of a social media strategy for an organization, build and manage an online community for the business, analyze and report on analytics and data, calculate engagement metrics and identify strategies to improve them, as well as strategies to turn online followers into customers.