Want to hire the best Social Media Customer Care Associate to help your business? Use our expert Social Media Customer Care Associate skills test to hire the best person and never make another bad hire.
A Social Media Customer Care Associate’s main responsibility is to provide support to customers via social media channels. They also gather and analyse customer feedback and pass this information on to other team members in order to make improvements to the products/services.
This Social Media Customer Care Associate test assesses whether job candidates can communicate effectively with customers to help them overcome any issues they are facing and help answer any of their questions. This can include having strong empathy and communication skills, as well as community engagement.
Candidates who perform well on this Social Media Customer Care Associate skills assessment will have all the technical skills to provide effective assistance to all customers and solve any issue that may arise. They will also have the required soft skills to communicate with all internal and external stakeholders.