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Implementation Specialist Skills Assessment

Assessment Category

Customer Service

Implementation Specialist Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioTextVideo
Skills
3
AdaptabilityOrganizationProject Management
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Assessment Summary
Implementation Specialists handle the configuration and onboarding of new customers. They are one of the first people the customer interacts with after they have agreed to purchase a product or service and therefore are crucial to the customer-business relationship. Implementation Consultants ensure the customer is set-up with the knowledge and tools to succeed and do so by providing a roadmap of the implementation process, meeting agreed timelines, communicating frequently and clearly, as well as handling the technical configuration.
Skills tested in this assessment
The following assessment will test the candidate’s understanding of the skills and requirements it takes to be a successful Implementation Specialist. The questions will showcase their experience in project management, how they communicate with customers and colleagues and how they have dealt with challenges during their career, giving you an insight to how they will approach any future difficult conversations or situations. Their answers will also display their technical and organisation experience.
What to test with this assessment
This assessment will enable you to make the decision whether the candidate has the skills required for your Implementation Specialist role. You can expect to understand how they communicate with people both within your organisation as well as with your customers and how they will handle the pressure when unexpected challenges are thrown their way during an implementation. You will also learn how they prioritise tasks, organise themselves and keep stakeholders across the project.

About the Implementation Specialist Skills Assessment

Want to hire the best Implementation Specialist to help your business? Use our expert Implementation Specialist skills test to hire the best person and never make another bad hire.

A Implementation Specialist works primarily to ensure the on boarding process for new customers runs as smoothly as possible. They ensure that new customers are trained and have all of the resources and the knowledge of the product/service to ensure they succeed in achieving their goals.  

This Implementation Specialist test assesses whether job candidates can work with new customers to ensure that they have all of the knowledge and resources needed to succeed. This can include having strong organization and project management skills, as well as being extremely adaptable.

Candidates who perform well on this Implementation Specialist skills assessment will have all the technical skills to successfully manage all projects that they have been assigned. They will also have the required soft skills to remain organized at all times, and pay close attention to detail to all tasks.

A candidate who is adaptable is able to adjust easily to new roles, responsibilities, settings and changes to the business. They are able to modify their behaviors or ideas to adhere to new situations and most importantly, are open to and welcome to change.
People that have strong organizational skills are able to manage and keep track of many different activities on a daily basis. They are able to effectively plan and complete tasks and projects, and co-ordinate activities in a systematic way.
Project Management refers to the process of ensuring all projects are organized and goals and targets are set and properly communicated to team members. A candidate who is skilled in project management is able to organize and prioritize their tasks in a logical way in which more important and pressing projects are completed first and within the set time constraints.
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Implementation Specialist Online Test Sample Questions

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Question Type

Question

Adaptability

Question Type: Audio

One of the other Implementation Managers has left suddenly and your manager has asked you to take over their accounts while a replacement is found. Can you recall a similar situation where things have changed abruptly? How did you respond?
Question Type

Question

Organization

Question Type: Text

Information: You are constructing the project status email after your third project meeting with the customer. It went well and you are on schedule so far to deliver and have completed phases 1 and 2 of a 4 phase implementation project. There were two customer contacts on the call and one customer contact was absent. One of the contacts on the call needs to complete some work on their end to assist before you can begin phase 3. The absent contact needs to also complete some testing before you begin phase 3. It is Thursday afternoon and you would like to start phase 3 ideally on Tuesday to keep on the original timeline. Please write a follow-up email to your contacts to help keep the project moving with deadlines.
Question Type

Question

Project Management

Question Type: Video

Can you talk me through a project that didn't go as planned? What did you learn from this experience?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

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