Implementation Specialist Skills Assessment

Implementation Specialist Skills Assessment

Assessment Summary
Implementation Specialists handle the configuration and onboarding of new customers. They are one of the first people the customer interacts with after they have agreed to purchase a product or service and therefore are crucial to the customer-business relationship. Implementation Consultants ensure the customer is set-up with the knowledge and tools to succeed and do so by providing a roadmap of the implementation process, meeting agreed timelines, communicating frequently and clearly, as well as handling the technical configuration.
Skills tested in this assessment
The following assessment will test the candidate’s understanding of the skills and requirements it takes to be a successful Implementation Specialist. The questions will showcase their experience in project management, how they communicate with customers and colleagues and how they have dealt with challenges during their career, giving you an insight to how they will approach any future difficult conversations or situations. Their answers will also display their technical and organisation experience.
What to test with this assessment
This assessment will enable you to make the decision whether the candidate has the skills required for your Implementation Specialist role. You can expect to understand how they communicate with people both within your organisation as well as with your customers and how they will handle the pressure when unexpected challenges are thrown their way during an implementation. You will also learn how they prioritise tasks, organise themselves and keep stakeholders across the project.

About the Implementation Specialist Skills Assessment

Want to hire the best Implementation Specialist to help your business? Use our expert Implementation Specialist skills test to hire the best person and never make another bad hire.

A Implementation Specialist works primarily to ensure the on boarding process for new customers runs as smoothly as possible. They ensure that new customers are trained and have all of the resources and the knowledge of the product/service to ensure they succeed in achieving their goals.  

This Implementation Specialist test assesses whether job candidates can work with new customers to ensure that they have all of the knowledge and resources needed to succeed. This can include having strong organization and project management skills, as well as being extremely adaptable.

Candidates who perform well on this Implementation Specialist skills assessment will have all the technical skills to successfully manage all projects that they have been assigned. They will also have the required soft skills to remain organized at all times, and pay close attention to detail to all tasks.

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Question Type

Question

Adaptability

Question Type: Audio

One of the other Implementation Managers has left suddenly and your manager has asked you to take over their accounts while a replacement is found. Can you recall a similar situation where things have changed abruptly? How did you respond?
Question Type

Question

Organization

Question Type: Text

Information: You are constructing the project status email after your third project meeting with the customer. It went well and you are on schedule so far to deliver and have completed phases 1 and 2 of a 4 phase implementation project. There were two customer contacts on the call and one customer contact was absent. One of the contacts on the call needs to complete some work on their end to assist before you can begin phase 3. The absent contact needs to also complete some testing before you begin phase 3. It is Thursday afternoon and you would like to start phase 3 ideally on Tuesday to keep on the original timeline. Please write a follow-up email to your contacts to help keep the project moving with deadlines.
Question Type

Question

Project Management

Question Type: Video

Can you talk me through a project that didn't go as planned? What did you learn from this experience?

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