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Customer Service

Customer Success Associate Skills Assessment

Assessment Category

Customer Service

Customer Success Associate Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioTextVideo
Skills
3
Attention To DetailCommunicationRapport Building
Use Assessment Template
Assessment Summary
Customer Success Associates are responsible for building and maintaining customer relationships and helping customers see value in their investment. Customer Associates help customers realise value with product and new feature education, training, and providing relevant insights. They ensure customer satisfaction by fielding enquiries via different methods of communication, identify risk and collaborate with other teams to address issues and provide feedback.
Skills tested in this assessment
Skills tested by this assessment include the candidates ability to build rapport with customers in different situations and their communication skills via different methods including written and verbal communications. The questions will display their experience and approach to building rapport and having conversations with customers, as well as how they express themselves and their attention to detail.
What to test with this assessment
After this assessment you can expect to understand whether the candidate has the skills to build rapport with your customers through clear verbal and written communication. You will understand how they communicate when faced with different situations and will learn how attentive to detail they are and whether they pick up on subtle queues. You will learn about their personality and get a sense of how they interact with people.

About the Customer Success Associate Skills Assessment

Want to hire the best Customer Success Associate to help your business? Use our expert Customer Success Associate skills test to hire the best person and never make another bad hire.

A Customer Success Associate works primarily to build, maintain and retain relationships with customers and clients to ensure they are getting the best value out of the product or service. They work to ensure customers are always satisfied, and address any issues or enquires that may arise. 

This Customer Success Associate test assesses whether job candidates work well with customers in a professional manner to overall grow and maintain a strong client base. This can include having strong communication skills, being able to build rapport and pay close attention to detail. 

Candidates who perform well on this Customer Success Associate skills assessment will have all the technical skills to be meticulous in their work and pay close attention to each and every customer. They will also have the required soft skills to communicate effectively with both colleagues and clients in order to achieve set goals. 

Attention to detail refers to the ability to diligently and thoroughly check over any work to make sure it is accurate and free of mistakes and errors. This is an important skill as it shows that the candidate is willing to spend time to ensure their work is consistent, detailed and correct.
A candidate with the ability to build rapport is able to meet and interact with others to exchange information and form strong relationships with them. This candidate will have strong networking abilities, and is able to identify new business and revenue opportunities, and promote the business to others with a common interest or those who are in a similar industry.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
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LEADING SKILLS ASSESSMENTS

Pre-employment assessments are more than just a shortlisting tool with Vervoe

Vervoe skills assessments test a range of skills in one engaging, user-friendly flow. Unlock the hidden potential of candidates and remove unnecessary offline stages from your hiring process. Increase productivity and make decisions confidently with complete transparency around candidate scoring with data-rich profiles that make it simple to compare top performers.

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Once you’ve found the perfect candidate for your role, mark them as “Hired.” Your successful candidate report cards are then easily accessible in your company overview.
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SELECTING THE IDEAL CANDIDATE

Customer Success Associate Online Test Sample Questions

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Question Type

Question

Communication

Question Type: Audio

You have a full workload currently and your manager has asked you to add another project to your list. You know that you won’t be able to complete it in the timeframe they have given. In a short audio clip, record yourself talking to your manager, showing how you would communicate this situation to them, how you would explain it and what would you suggest.
Question Type

Question

Rapport Building

Question Type: Video

A customer you have never met before and only communicated with via email has agreed to meet virtually. How would you begin a customer call? Talk through how you would introduce yourself and what questions would you ask to make the customer feel at ease and to start getting to know them.
Question Type

Question

Attention to Detail

Question Type: Text

Have the candidate submit a written response to a customer email: Hi CSA, Thanks for the call yesterday. I tried what you suggested for creating users but I am still experiencing the same issue that I was getting each time. What can I do? I haven’t heard from our Sales Executive about the contract questions I asked them and they haven’t responded to my calls - can you please chase them for me. I also can’t make the session next week anymore as I will be on annual leave now. Thanks, Customer

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Invite candidates to your assessment by email, or get them to apply by taking the assessment directly from your job ad, social post or careers page. Use an ATS? We have a growing suite of ready to use integrations.

Complete skill profile

Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

Candidate report cards

In-depth report cards for each candidate including a breakdown of results and achievements for each skill along with full assessment responses.

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Easily shortlist, compare and share candidate report cards with hiring stakeholders. Leave comments and tag candidates for further stages.

“It eliminated bias, and we saw a huge improvement straight away. Candidates were now being assessed purely on their skills”

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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