HOW TO HIRE
Complete with job descriptions, skill profiles and interview templates. Use this virtual assistant hiring guide to help you make the right decisions, fast.
What does a virtual assistant do?
A virtual assistant performs administrative tasks while working remotely. It’s a similar role to that of an administrative assistant or executive assistant, but they work from home or an office in a different location. Virtual assistants work under minimal supervision.
The role of a virtual assistant varies depending on the business or department they report into. Some virtual assistants perform tasks like scheduling appointments and booking calls. Others may manage contact lists or provide customer service.
Day to day tasks of a Virtual Assistant
- Respond to emails and phone calls
- Schedule meetings or travel, and organize manager calendars
- Maintain and share online records
- Create or edit presentations and spreadsheets
- Provide reception or customer contact services
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Because this role is remote, it’s important you are confident in this employees’ skills and capabilities for the role. Making the right hiring decision based on skills will help you save time and money in training and onboarding.
Build the Ideal Candidate Profile
Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.
Selecting the ideal candidate
See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customise one for your organization.
Interview Top Performers
Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.
BUILD THE IDEAL CANDIDATE PROFILE
Skills needed for a Virtual Assistant
A virtual assistant must have developed organisational and scheduling skills to manage both their time, and the time of those they report to. They also need to have the skills to manage competing priorities. Because they are remote, a virtual assistant needs to have good verbal and written communication skills. This position also requires self-motivation and initiative to succeed while being physically removed from the team.
How to write a Virtual Assistant job description
Once you’ve determined the skills required for the role, you can write the job description to advertise for your virtual assistant position. Here’s what to include in a virtual assistant job description:
Job Title: An overview of the role’s day-to-day activities, and how the position contributes to the organisation.
Summary: What makes your company unique? What would it be like to work for you?
Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organisation
Requirements: Skills a candidate must have to perform the job successfully.
Benefit: Details of compensation, benefits and any perks on offer.
PRO TIP #1
This role type is broad, so be specific when you write the tasks a virtual assistant is required to. Be sure to include expected working hours if you are in different time zones.
PRO TIP #2
Make sure to clarify whether the business will provide candidates with equipment for this role. Mention whether a laptop, phone or other tools will be provided, and if you provide an allowance for internet usage.
Sample skill tests for a Virtual Assistant
Question Type: Text
You are working on an assignment and have a question about it. What do you do?
Question Type: Recording
You are assisting a top-level executive. You’ve been asked to screen her calls. The caller’s dialogue is as follows: “Good morning. I’m looking to speak with Ms. Davis immediately. Please put me through to her.” Record how you would respond to this caller and finish the conversation off.
Question Type: Google Doc
You’ve been given a file that has the info for 100 different houses for sale across the country. Each house has photos, financial info, price and location. Use the spreadsheet provided to organize these files.
INTERVIEW TOP PERFORMERS
How to interview a Virtual Assistant
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
Download our PDF interview guide to complete the hiring process.
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