How To Hire An Administrative Services Manager
Complete with job descriptions, skill profiles, and interview templates. Use this Administrative Services Manager hiring guide to help you make the right decisions, fast.
Administrative Services Manager Recruitment Guide
What does a Administrative Services Manager do?
An Administrative Services Manager is responsible for the planning, directing, and coordinating support services of the company. They create, implement, and monitor department controls and systems to ensure that the office operates smoothly daily.
Day to day tasks of a Administrative Services Manager
- Ensure current systems and guidelines are in compliance with company policies and regulations.
- Manage the administrative department operations daily and assess staff and colleagues to ensure efficient operations.
- Create, implement, and review department systems and controls.
- Recruit, train, and coach staff members.
- Develop department policies and regulations and ensure strict implementation.
- Develop department guidelines on budget, performance, work tools, and timelines, and ensure strict enforcement.
- Oversee and monitor staff performance.
- Oversee and supervise maintenance and other repair activities in the office.
Administrative Services Manager definition
An Administrative Services Manager’s primary responsibility is to direct and oversee the performance of administrative support tasks. Further, it is also part of their job to develop, or change, implement, and evaluate department controls and systems to better improve the operations of the office. Because of this, they require a high level of strategic thinking and of technical skills as well.
HIRING PROCESS
Administrative Services Manager Hiring Process
Build the ideal candidate profile
Skills needed for a Administrative Services Manager
An Administrative Services Manager must have excellent communication skills and problem solving skills. Because the role will require interacting with people, including staff, visitors, clients, and the management, you must be fluent and have good command of the English language.
- Critical Thinking
- Communication
- Problem Solving
Pro Tip
For managerial roles, you may receive fewer applications than you would for an entry-level role. Ensure that you are specific with the skill set you are hiring for so that applicants will know if they are a good match. You can also indicate the company’s mission and vision, and the performance measures for the role.
WRITE A JOB DESCRIPTION BASED ON SKILLS
How to write a Administrative Services Manager job description
Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Administrative Services Manager job description:
Job Title: What position are you hiring for?
Summary: What makes your company unique? What would it be like to work for you?
Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organization
Requirements: Skills a candidate must have to perform the job successfully
Benefits: Details of compensation, benefits, and any perks on offer
Pro Tip
In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, an Administrative Services Manager must be organized and strategic, but it would be nice to have a Certification for Administrative Manager.
SELECTING THE IDEAL CANDIDATE
Sample skill tests for a Administrative Services Manager
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Question 1
Problem Solving
Question Type: Text
The supplier who provides the office with all of its stationery and paper is consistently late with their shipments. They are the cheapest and their supplies are of the highest quality however, the lateness is beginning to impact the business.
What would you do in this situation?
Question 2
Communication
Question Type: Video
Imagine it’s your first day on the new job and you are introducing yourself to the leadership team.
Please record a video of what you would say.
Question 3
Critical Thinking
Question Type: Text
You have noticed that there is an issue in the office with absenteeism and disengaged employees. You think that these two factors are related to each other.
What would you do to understand the issues that are going on and what could you recommend to help solve them?
INTERVIEW TOP PERFORMERS
How to interview a Administrative Services Manager
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.
Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.
Making An Offer
How much does it cost to hire a Administrative Services Manager?
The US average for an Administrative Services Manager is $52,019 according to Glassdoor.com. Meanwhile, Payscale.com reports it at $63,602. The lowest salary reported is at $45,000, while the highest is at $126,000. Companies differ in the total compensation packages as some can offer additional pay through performance bonus, cash incentives, or profit sharing.
Administrative Services Manager Salary United States
Administrative Services Managers’ salaries in the United States range from $45,000 – $126,000. The average falls between $52,000 – $63,000. Salaries can vary depending on the educational background, additional certifications or licenses, years of experience, and the location.
Source: Glassdoor.com; Payscale.com
Administrative Services Manager Salary United Kingdom
Administrative Services Managers’ salaries in the United Kingdom range from £18,000 – £73,000 (GBP). The average falls between £26,000 – £56,000 (GBP). Salaries can vary depending on the educational background, additional certifications or licenses, years of experience, and the location.
Source: Payscale.com; Salary.com
Administrative Services Manager Salary Australia
Administrative Services Managers’ salaries in Australia range from $65,000 – $127,000 (AUD). The average falls between $84,000 – $92,000 (AUD). Salaries can vary depending on the educational background, additional certifications or licenses, years of experience, and the location.
Source: Payscale.com; Talent.com
