Skills Assessment Library

The Customer Success Team Lead is tasked with the role of leading and developing a team of Customer Success Managers and Customer Success Associates. They do this by ensuring their team has the tools, processes and coaching to be successful in their roles of delivering exceptional support to customers and driving growth, adoption and retention. They will also have the opportunity to work with high profile customers and be responsible for taking escalations that come in from their team. The Customer Success Team Lead will also drive collaboration between the Customer Success Team and other teams in the business.

• Leadership
• Collaboration
• Problem Solving

Telesales Agents should possess sales experience, and should be able to find, attract, and sell the product to new clients. They need strong communicative skills, and are responsible for contacting potential and existing customers by phone to inform them of their company's products, services and offers Their duties include tracking customer contact lists, explaining the benefits of products, and taking payment information. They must be able to close the deal, and problem solve customer queries. This assessment contains 9 questions that test the candidate’s ability to pitch to sell the business product, communicate effectively, as well as demonstrate their resilience.

• Communication
• Resilience
• Problem Solving

Field Sales Representatives are responsible for driving sales opportunities with prospects that are primarily top of the funnel. They must be particularly skilled at hunting new business; prospecting, qualifying, presenting, nurturing and closing them and must be able to implement strategies that are outside the box to find new leads, segments and markets. This assessment contains 9 questions that test the candidate’s sales skills, communication and problem solving ability.

• Communication
• Problem Solving
• Sales

Business Development Directors are responsible for building strong relationships with partners, clients and prospects to generate demand, interest and revenue opportunities on a long-term and strategic level. They constantly look out for growth opportunities and are accountable for significant organisational revenue. They must understand market pain points, handle objections, negotiate and close high value opportunities. This assessment contains 9 questions that test the candidate’s ability to communicate, manage stakeholders and solve problems.

• Communication
• Stakeholder Management
• Problem Solving

Relationship Managers are responsible for managing the relationship between a business/company/firm, and its clients. They work to improve and build on existing relationships, and need to have strong analytical and communication skills, as well as a deep understanding of the product/service they are selling, and the markets and industry they sell in.This assessment contains 9 questions that test the candidate’s ability to negotiate to win or retain business, communicate effectively in different situations, and solve client and business problems.

• Communication
• Problem Solving
• Negotiation

Client Relation Managers are responsible for establishing and nurturing lasting relationships with clients to grow the customer base, retain customers and improve the company’s product or service. They collaborate with various other departments to develop strategies that improve the client experience. This assessment contains 9 questions that test the candidate’s ability to negotiate, problem-solve, and communicate effectively.

• Communication
• Problem Solving
• Negotiation

Regional Sales Managers are responsible for maintaining and expanding the customer base and reaching sales quotas in a particular region. They set and adjust goals based on sales patterns they notice in store, and oversee the operations and training of managers and assistant managers in the region they cover. This assessment contains 10 questions that test the candidate’s ability to multitask, problem-solve and ultimately, make sales.

• Problem Solving
• Multitasking
• Sales

Enterprise sales executives are responsible for monitoring the sales performance of a company and identifying business opportunities that would generate more revenue resources and increase profitability.

• Communication
• Problem Solving
• Sales

A Recruiting Coordinator is Someone who works closely with candidates, Recruiters, Hiring Managers, and HR professionals to support an organization's hiring needs. They are responsible for seeking out job seekers for employment into active roles in their scope.

• Problem Solving
• Interpersonal Skills
• Recruitment

Staffing Managers are employed by recruitment agencies and companies to manage their recruitment processes and ensure that the most suitable candidates are hired. They evaluate the effectiveness of current recruiting procedures, supervise the recruiting team, and select viable job advertising options. They are also responsible for retention and attrition of current employees, including onboarding new hires.

• Communication
• Problem Solving
• People Management

A human resources (HR) generalist is a professional who oversees the human resources responsibilities and activities of an organization. Their role is multi-faceted including the management recruitment processes, employee relations, regulatory compliance, and training and development.

• Problem Solving
• Strategy
• Human Resources

A Staffing Specialist is responsible for recruiting and interviewing job seekers for a business or a staffing agency. Job duties include identifying hiring needs, recruiting potential employees, conducting interviews, attending job fairs and hiring events, and reviewing candidate resumes.

• Problem Solving
• Organization
• Relationship Building