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Relationship Manager Skills Assessment

Assessment Category

Sales

Relationship Manager Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioText
Skills
3
CommunicationNegotiationProblem Solving
Use Assessment Template
Assessment Summary
Relationship Managers are responsible for managing the relationship between a business/company/firm, and its clients. They work to improve and build on existing relationships, and need to have strong analytical and communication skills, as well as a deep understanding of the product/service they are selling, and the markets and industry they sell in.This assessment contains 9 questions that test the candidate’s ability to negotiate to win or retain business, communicate effectively in different situations, and solve client and business problems.
Skills tested in this assessment
You can expect to learn whether the candidate can be relied upon to retain and manage existing client relationships, how much they know about the industry and how well they can adapt to individual client situations. You’ll get a sense of their personality and charisma in the video questions, and how they communicate and negotiate. You will be able to see how they/if they effectively problem solve to preserve important business relationships.
What to test with this assessment
The skills tested in this assessment for a Relationship Manager include their ability to navigate different client scenarios, and negotiate and problem solve. You will get a feel for their ability to effectively manage client relationships, and how they communicate with their clients and internally. Their answers will showcase their problem solving and analytical skills.

About the Relationship Manager Skills Assessment

Want to hire the best Relationship Manager to help your business? Use our expert Relationship Manager skills test to hire the best person and never make another bad hire.

The role of a Relationship Manager is essential in managing the professional relationships and communication between a company and its clients. They are a main point of contact between the business and its customers, and work to solve client issues to ensure all of their clients have a positive experience with the business.

This Relationship Manager test assesses whether job candidates have all of the necessary skills to problem solve and find sustainable and longterm solutions to client issues. This can include being able to negotiate with others in an effective manner, being able to communicate with all stakeholders, and have strong problem solving skills.

Candidates who perform well on this Relationship Manager skills assessment will have all the technical skills to solve any client issue or problem that may arise. They will also have the necessary soft skills to communicate with all colleagues and clients in an effective way.

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
Being able to negotiate with others in a professional manner is an essential skill in the workplace. It involves two or more people having a discussion and sharing their point of view on a particular issue and finally coming to a shared agreement. A candidate with strong negotiation skills will be able to have calm and respectful discussions with all stakeholders and formulate a solution that is most effective.
A person with strong problem-solving skills is able to find solutions to any difficult situation or issue that may arise. They are valuable assets to a team as no problem ever seems too big to solve, and they can offer strategic and logical solutions to any obstacle.
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Relationship Manager Online Test Sample Questions

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Question Type

Question

Communication

Question Type: Audio

You have just pitched a solution to one of your existing clients. All seemed to be positive, but they have today expressed that due to some sudden business changes and uncertain budget movements, they can’t make any changes to their current setup and they want to hold off. Using audio what would be your response if you were on a call with the client.
Question Type

Question

Negotiation

Question Type: Text

You have been having issues getting onto one of your clients, and she has been non responsive to your emails for the past few weeks. Their contract is up for renewal and you are needing to get a renewal locked in ASAP. You receive the following email from her Hi Genevieve, I am willing to renew, but I will be looking for a 30% discount before I resign anything. Let me know Regards, Chris How do you respond?
Question Type

Question

Problem Solving

Question Type: Text

You have a very busy day ahead. You have 4 clients demanding full proposals by day end, one is a very large deal, and 3 of them are of moderate value, and your manager has also asked to try and squeeze in a meeting with you today. Realistically you can get 3 proposals done if you get stuck into it. Describe how you would juggle a dilemma like this, what would you prioritise and how would you communicate this to the parties without damaging any relationships?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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