Team Global Express Improves Candidate Quality and Cuts Time to Hire From 63 to 30 Days With Vervoe

The challenge

Recruitment was outsourced and slow, running on CV screening, phone interviews, and assessment centres that frustrated candidates and hiring managers alike. The business struggled to assess a candidate’s safety mindset, which it considers critical for frontline roles, and saw limited diversity across generations, gender, and representation of people of colour. It decided to bring recruitment back in-house to fix all four problems at once.

The approach

Team Global Express partnered with Vervoe in late 2023, gathering input from hiring managers, recruiters, and other internal and external stakeholders to set goals. It started with four roles: Customer Service Contact Centre, Dock Hand, Forklift Driver, and Driver. Standardized, skills-based evaluations were designed to reduce bias and encourage non-traditional candidates to apply, generating more than 1,095 hours of AI insight into candidates’ hard and soft skills.

The results

• Candidate quality improved. Hiring managers reported a significant improvement in the quality of candidates reaching them.
• Average time to hire fell from 63 days to 30 days
• 157 hours saved on CV screening and 445 hours saved on phone screening
• Candidate satisfaction reached 4.50 out of 5
• Recruitment shifted toward building a more inclusive workforce, with a specific focus on hiring more women and people of colour