The responses you get from a candidate will only be as good as the questions you ask. If you don’t know what to ask you’re unlikely to get the answers you need to make a smart hiring decision.
Interviewing is not an art, it’s a science. It’s no coincidence that some companies consistently hire high performers. They don’t get lucky. They know how to hire, which means they know how to interview.
But consistently hiring high performers across an entire company requires all of the company’s hiring managers to follow a process. High performers don’t always know how to hire other high performers.
Interviewing is a skill and it requires preparation. In order to ensure consistently great results even the top performers need a script to follow.
Great companies have a system for hiring great people. They give their hiring managers smart tools to identify talent, using only their best interview questions. Hiring managers therefore don’t always need to be experts in every subject matter — they can’t be. But they can very easily become experts in interviewing if they use a great script.
It’s simple. We know that there is a winning formula for identifying every skill and attribute because someone, somewhere is able to do it well. For example, we know that both Apple and Starbucks — very different companies — know how to hire people who give great service in their stores.
They do it consistently and they do it all over the world with thousands of hiring managers. It’s not a coincidence. They use a winning interview script.
So if you wanted to hire someone who is likely to be really good at serving customers in a retail environment it would be a good idea to understand what Apple and Starbucks do. Learn from the best.
It’s safe to assume that companies won’t always share their hiring secrets as a matter of policy. And if they do it might not be available when, and how, you need it. But that’s not the same with experts. They want to help you hire well.
Finding the best interview script for each role is a real problem for employers and it deserves to be solved. So we decided to solve it by creating an assessment library.
Experts can now share winning scripts for every skill and every attribute in a way that suits you. And what’s more, the scripts will be available to you instantly and for close to nothing. You don’t need to hire expensive consultants or pay for complicated tests.
Vervoe’s assessment library allows experts, who we call authors, to publish targeted interview scripts with dynamic functionality. As an employer all you need to do is find the right one.
When scripts are used by employers they are reviewed so you can take comfort from the opinion of your peer hiring managers. You can also see the profile of each author and determine for yourself whether they’re credible enough. Importantly, you’ll always be able to see the script questions before making a decision.
But there is another side to the coin. As a hiring manager you obviously have your own secret sauce. There is undoubtedly a skill that you can identify better than anyone else. So why not share your knowledge with others?
In addition to choosing interview scripts written by authors, you can also write your own interview scripts. You might prefer to stick to a script that has worked for you in the past. Great! If you do that you can add your script to the library.
By sharing knowledge in this way companies can benefit from expertise that would otherwise be underutilized. Accessing an ever-growing database of scripts gives you the ability to constantly evolve your hiring methods and learn from the best.