Customer Success Manager

Use this comprehensive Customer Success Manager job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.

How To Write A Customer Success Manager Job Description

Once you’ve determined the skills required for the role, you can write a job description to advertise your position to job seekers. Here’s what to include in a Customer Success Manager job description:

Summary:

Requirements:

Responsibilities:

Benefits:

To find the best person for the role, you need to understand what the role involves. Before creating a Customer Success Manager job description, we recommend building your ideal Customer Success Manager Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Customer Success Manager job description:

Organization

Leadership

Interpersonal Skills

Customer Success Manager Job Description

Are you an organized Customer Success Manager who is passionate about providing the best possible post-sale customer service and thrives on solving problems?

Customer Success Manager Job Description Summary

Our company is seeking a Customer Success Manager to be a key point of contact for existing customers. We’re looking for someone who can build relationships quickly over the phone, in writing and in person with customers. You will be a fast and willing learner, demonstrate excellent listening skills, and always put the customer first. You will be a team player who provides feedback to internal teams on opportunities to develop and refine processes.

About Your Company

[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]

Customer Success Manager Job Responsibilities

As a Customer Success Manager at our company, you will:

Customer Success Manager Job Requirements

Our ideal Customer Success Manager will have:

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Customer Success Manager must empathize with customer’s concerns and problems, and it would be nice to have base level sales experience.

Customer Success Manager Benefits

Pro Tip

Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.