Customer Success Manager
Use this comprehensive Customer Success Manager job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.
How To Write A Customer Success Manager Job Description
Summary:
- Why is the role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for your company?
Requirements:
- What technical skills are needed for this role?
- Which soft skills are applicable for this role?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
Responsibilities:
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
Benefits:
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
To find the best person for the role, you need to understand what the role involves. Before creating a Customer Success Manager job description, we recommend building your ideal Customer Success Manager Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Customer Success Manager job description:
Organization
Leadership
Interpersonal Skills
Customer Success Manager Job Description
Are you an organized Customer Success Manager who is passionate about providing the best possible post-sale customer service and thrives on solving problems?
Customer Success Manager Job Description Summary
Our company is seeking a Customer Success Manager to be a key point of contact for existing customers. We’re looking for someone who can build relationships quickly over the phone, in writing and in person with customers. You will be a fast and willing learner, demonstrate excellent listening skills, and always put the customer first. You will be a team player who provides feedback to internal teams on opportunities to develop and refine processes.
About Your Company
[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]
Customer Success Manager Job Responsibilities
- Be a product expert for your clients and acting as a consultant on how this platform can help your customers
- Manage a portfolio of accounts with success metrics and product enquiries
- Run and manage ongoing training / implementation of new features and changes to the platform
- Assist with onboarding new users to the platform and ensure they are set up for success
- [Add or delete details about the role where necessary]
Customer Success Manager Job Requirements
- Strong negotiation skills who is a quick learner and organized
- Experience working in a customer facing and/or account management role
- Excellent verbal and written communication skills with an ability to build trust with clients and problem solve as needed
- [Add or delete details about the role where necessary]
Pro Tip
In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Customer Success Manager must empathize with customer’s concerns and problems, and it would be nice to have base level sales experience.
Customer Success Manager Benefits
- [List all of your company’s core benefits here]
- [This list might include health insurance, 401k matching, wellness or commuter reimbursements, and parental leave policies]
- [It also might mention nice perks like the office’s location, your dog-friendly environment, a flexible vacation policy, or meals provided]
- [Consider mentioning industry-specific benefits]
Pro Tip
Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.
