Director of Customer Experience

Use this comprehensive Director of Customer Experience job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.

How To Write A Director of Customer Experience Job Description

Once you’ve determined the skills required for the role, you can write a job description to advertise your position to job seekers. Here’s what to include in a Director of Customer Experience job description:

Summary:

Requirements:

Responsibilities:

Benefits:

To find the best person for the role, you need to understand what the role involves. Before creating a Director of Customer Experience job description, we recommend building your ideal Director of Customer Experience Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Director of Customer Experience job description:

Customer Acquisition/
Retention

Strategy

Leadership

Director of Customer Experience Job Description

Are you a strategic Director of Customer Experience who is passionate about providing the best possible customer service and thrives on solving problems?

Director of Customer Experience Job Description Summary

Our company is looking for a Director of Customer Experience to join our Executive team and deliver capability and solutions across the key areas of their portfolio. The role will be taking the lead on guiding the organization through the process of defining and delivering best in class customer experience and supporting and refining our communications delivery at both an organizational and local level in addition to driving improvement and innovation in how we attract inquiry.

About Your Company

[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]

Director of Customer Experience Job Responsibilities

As a Director of Customer Experience at our company, you will:

[Read more: What does a Director of Customer Experience do?]

Director of Customer Experience Job Requirements

Our ideal Director of Customer Experience will have:

[Read more: How to hire a Director of Customer Experience]

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Director of Customer Experience must empathize with customer’s concerns and problems, but it would be nice to have sales experience.

Director of Customer Experience Benefits

[Read more: How much does it cost to hire a Director of Customer Experience?]

Pro Tip

Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.