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Customer Service Agent

Use this comprehensive Customer Service Agent job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.

How To Write A Customer Service Agent Job Description

Once you’ve determined the skills required for the role, you can write a job description to advertise your position to job seekers. Here’s what to include in a Customer Service Agent job description:





To find the best person for the role, you need to understand what the role involves. Before creating a Customer Service Agent job description, we recommend building your ideal Customer Service Agent Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Customer Service Agent job description:

Conflict Resolution

Active Listening


Customer Service Agent Job Description

Are you a resilient Customer Service Agent who is passionate about providing the best possible customer service and thrives on solving problems?

Customer Service Agent Job Description Summary

Our company is seeking a Customer Service Agent to be the first point of contact for new and existing customers. We’re looking for someone who can build relationships quickly over the phone with customers experiencing problems or who have queries. You will be a fast and willing learner, demonstrate excellent listening skills, and always put the customer first. You will be a team player who provides feedback to internal teams on opportunities to develop and refine processes.

About Your Company

[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]

Customer Service Agent Job Responsibilities

As a Customer Service Agent at our company, you will:

Customer Service Agent Job Requirements

Our ideal Customer Service Agent will have:

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Customer Service Agent must empathize with customer’s concerns and problems, but it would be nice to have sales experience.

Customer Service Agent Benefits

Pro Tip

Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.