Skills Assessment Library

Retail Sales Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.mThis assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.

• Attention To Detail
• Sales
• Active Listening

Retail Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.This assessment contains 9 questions that test the candidate’s active listening, their natural communication skills and attention to detail for an RSA role.

• Communication
• Attention To Detail
• Active Listening

Customer Success Interns are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their problem solving abilities to differing client needs and situations.

• Communication
• Problem Solving
• Adaptability

Customer Service Assistants are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry.. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their ability to adapt to differing client needs and situations.

• Communication
• Active Listening
• Adaptability

A CX Agent, or customer experience specialist, are responsible for keeping track of multiple stages of the customer journey, interacting with customers across differing channels/platforms, and coordinating with internal stakeholders to ensure a smooth customer experience. They listen to and take on customer feedback, liaise with clients (via email and phone) collect data around processes, and liaise internally to continually work on and improve company processes. This assessment contains 9 questions that test the candidate’s organization skills, ability to actively listen to client needs and feedback, and their attention to detail.

• Attention To Detail
• Organization
• Active Listening

Contact Centre Representatives are responsible for receiving inbound communication (phone calls, emails, live chat, support tickets etc.) in relation to customer services across a range of departments such as orders, product or service enquiries, quotes and issue resolution. A contact centre representative is also responsible for maintaining relevant notes and documents on customer enquiries. Utilising and adhering to strict company processes and procedures to achieve service level standards.

• Empathy
• Communication
• Active Listening

Customer Service Agents are the front line of support for clients and customers of an organisation. They help ensure that customers are satisfied with products, services, and features and utilise exceptional communication skills to support customers with their queries, providing helpful information as well as responding to complaints. This assessment contains 9 questions that test the candidate’s ability to communicate effectively with customers in all forms, and how they go about resolving conflicts to ensure great service outcomes.

• Communication
• Conflict Resolution
• Active Listening

Sales Consultants are responsible for generating leads and meeting sales goals, promoting and selling products and services. Sales Consultants are the principal point of contact between a business and its customers.This assessment contains 9 questions that test the candidate’s ability to pitch the business product, build rapport with prospects by active listening, as well as demonstrate their ability to organise, prioritise, and liaise with prospective clients.

• Organization
• Sales
• Active Listening

Sales Representatives are responsible for generating leads and meeting sales goals, promoting and selling products and services. Sales Representatives are the principal point of contact between a business and its customers.This assessment contains 9 questions that test the candidate’s ability to pitch the business product, build rapport with prospects and existing clients, as well as demonstrate their ability to organise, prioritise, and active listen to prospective clients.

• Organization
• Sales
• Active Listening