Want to hire the best CX Agent to help your business? Use our expert CX Agent skills test to hire the best person and never make another bad hire.
A CX Agent works primarily to gather and analyse customer feedback across the customer journey to improve these processes ongoing into the future.
This CX Agent test assesses whether job candidates can successfully work with multiple stakeholders to understand and improve the customer service experience. This can include having strong organization and attention to detail skills, as well as their ability to actively listen to others.
Candidates who perform well on this CX Agent skills assessment will have all the technical skills to be meticulous in their work and pay close attention to details. They will also have the required soft skills to effectively listen to others to collect feedback and make successful changes.