CX Agent Skills Assessment

Retail Sales Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.mThis assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.

• Attention To Detail
• Sales
• Active Listening

Retail Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.This assessment contains 9 questions that test the candidate’s active listening, their natural communication skills and attention to detail for an RSA role.

• Communication
• Attention To Detail
• Active Listening

Customer Success Interns are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their problem solving abilities to differing client needs and situations.

• Communication
• Problem Solving
• Adaptability

Customer Service Assistants are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry.. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their ability to adapt to differing client needs and situations.

• Communication
• Active Listening
• Adaptability

Customer Trainers facilitate on-the-job coaching, developing educational material and organizing training sessions for new customers and internal customer service teams. Customer Service Trainers have use their own experience in customer service to coach employees in a customer relations department or call center for a business. In this job, your duties are to train customer care professionals, monitor their customer interactions, and provide feedback on where they can improve. They may also have to do damage control with demanding customers and work to resolve issues in this position.

• Empathy
• Communication
• Adaptability

The Director of Implementation Services is responsible for applying expert knowledge of the implementation and large project process, providing strategic direction, making decisions and solving complex problems to move the business forward while managing an integrated team of Service Specialists. This role must make tactical day-to-day and long term strategic decisions and is accountable for all activities performed by the team.

• Leadership
• Project Management
• Strategy