Vervoe

Director of Implementation

Customer Service

Complete with job descriptions, skill profiles, and interview templates. Use this Director of Implementation hiring guide to help you make the right decisions, fast.

HOW TO HIRE A DIRECTOR OF IMPLEMENTATION

What does a Director of Implementation do?

A Director of Implementation has the key role of overseeing the development of efficient processes to introduce new programs or systems businesses by a team of consultants or managers. They will have ultimate responsibility from inception to completion of the projects.

Day to day tasks of a Director of Implementation

  • Ensure executive oversight, financial performance, change impact and prioritization across the program
  • Creating a successful program environment
  • Lead the day to day management and governance of a program
  • Take responsibility for finance, scheduling, risk and governance
  • Build strong working relationships with both internal and external stakeholders
  • Oversee risk and issue management
Recruitment guide role overview illustration

DIRECTOR OF IMPLEMENTATION DEFINITION

A Director of Implementations’ primary responsibility is to lead project management, team management and quality of customer focused delivery. They will generate timelines for delivery, estimate costs, and ensure projects meet the needs of the organization. They are often on short to mid term contract roles.

Role definition illustration

HIRING PROCESS

Director of Implementation Hiring Process

STEP 1

Build the Ideal Candidate Profile​

To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, its contribution, and the skills needed.

STEP 2

Write A Job Description Based On Skills

Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.

STEP 3

Selecting The Ideal Candidate

See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customize one for your organization.

STEP 4

Interview Top Performers

Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.

STEP 5

Making An Offer

Once you assess your candidates against these skills, you’re ready to offer the top performer(s). You should base your offer on the value that the candidate would bring to your team and your business as a whole. It is also important to ensure your compensation and benefits packages are competitive in the industry and help you attract and retain the top talent.

Customer Service sector illustration

BUILD THE IDEAL CANDIDATE PROFILE

Skills needed for a Director of Implementation

A Director of Implementation must be organized and have excellent delegation skills. Because each project is different, a director of implementation needs to have skills in resilience and learning agility to understand each new project. They must also have exceptional written and verbal communication skills and a strategic mind.

  • Strategy
  • Project Management
  • Leadership

WRITE A JOB DESCRIPTION BASED ON SKILLS

How to write a Director of Implementation job description

Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Director of Implementation job description:

Job Title
What position are you hiring for?
Summary
What makes your company unique? What would it be like to work for you?
Responsibilities
An overview of the role’s day-to-day activities, and how the position contributes to the organization
Requirements
Skills a candidate must have to perform the job successfully
Benefits
Details of compensation, benefits, and any perks on offer
Use our sample Director of Implementation job description
Job description checklist illustration

SELECTING THE IDEAL CANDIDATE

Sample skill tests for a Director of Implementation

Create a free account today to access the full assessment and more from our library

Try Vervoe Now

Question 1

Strategy

Question Type: Video

Following on from the last question, what key milestones or success metrics are important at each stage of the implementation plan?

Question 2

Project Management

Question Type: Video

Can you talk about a project or implementation that didn't go to plan. What did you learn from it?

Question 3

Leadership

Question Type: Text

Imagine this scenario: You have joined the company as the Director of Implementation and you learn that one particular implementation specialist always has delayed start dates for their projects. What would you do to manage this situation?

INTERVIEW TOP PERFORMERS

How to interview a Director of Implementation

Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.

Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.

MAKING AN OFFER

How much does it cost to hire a Director of Implementation?

The US average for a Director of Implementation is $101,541 according to Payscale.com while the reported average salary on Comparably amounts to $161,667. This includes an approx $10,000 bonus.

United States

Director of Implementation salaries in the United States range from $123,000 - $170,000 (USD). Director of Implementation salaries in the U.S vary a lot depending on the industry and the nature of the program to be implemented, including the complexity.

Source: Source: Comparably.com

United Kingdom

Director of Implementation salaries in the United Kingdom range from £65,000 - £139,000 (GBP). Director of Implementation salaries in the UK vary a lot depending on the industry and the nature of the program to be implemented, including the complexity.

Source: Source: Glassdoor

Australia

Director of Implementation salaries in Australia range from $107,000 to $193,000 (AUD). Director of Implementation salaries in Australia vary a lot depending on the industry and the nature of the program to be implemented, including the complexity.

Source: Source: Salary Expert