Vervoe

Implementation Manager

Customer Service

Complete with job descriptions, skill profiles, and interview templates. Use this Implementation Manager hiring guide to help you make the right decisions, fast.

HOW TO HIRE A IMPLEMENTATION MANAGER

What does a Implementation Manager do?

An Implementation Manager's role is to develop efficient processes to introduce new programs or systems into the business with efficiency and accuracy. They can often be found working in the tech industry or introducing new software into an organization.

Day to day tasks of a Implementation Manager

  • Manage entire change management process for all relevant stakeholders
  • Identify gaps in the business where software can help with performance and efficiency, assess the market for suitable technology and make recommendations to the business
  • Roll out the implementation of new software, processes, technologies.
  • Manage project expectations through regular meetings, project status reports and maintaining great relationships
  • Proactively identify and deliver on growth opportunities within assigned accounts
  • Work closely with stakeholders to develop an in-depth understanding of their team, products objectives
Recruitment guide role overview illustration

IMPLEMENTATION MANAGER DEFINITION

An Implementation Manager’s primary responsibilities are to introduce new systems, programs, and technologies into an organization. In this role they will draft a strategy to ensure the new information system is right for the company’s goals and is implemented within budget and on time.

Role definition illustration

HIRING PROCESS

Implementation Manager Hiring Process

STEP 1

Build the Ideal Candidate Profile​

To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, its contribution, and the skills needed.

STEP 2

Write A Job Description Based On Skills

Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.

STEP 3

Selecting The Ideal Candidate

See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customize one for your organization.

STEP 4

Interview Top Performers

Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.

STEP 5

Making An Offer

Once you assess your candidates against these skills, you’re ready to offer the top performer(s). You should base your offer on the value that the candidate would bring to your team and your business as a whole. It is also important to ensure your compensation and benefits packages are competitive in the industry and help you attract and retain the top talent.

Customer Service sector illustration

BUILD THE IDEAL CANDIDATE PROFILE

Skills needed for a Implementation Manager

An implementation manager must be organized and a natural leader. Because each program is different, an implementation manager needs to have skills in resilience and learning agility. They must also have exceptional leadership and project management skills as their projects can be very complex and have many facets.

  • Project Management
  • Influence
  • Leadership

WRITE A JOB DESCRIPTION BASED ON SKILLS

How to write a Implementation Manager job description

Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Implementation Manager job description:

Job Title
What position are you hiring for?
Summary
What makes your company unique? What would it be like to work for you?
Responsibilities
An overview of the role’s day-to-day activities, and how the position contributes to the organization
Requirements
Skills a candidate must have to perform the job successfully
Benefits
Details of compensation, benefits, and any perks on offer
Use our sample Implementation Manager job description
Job description checklist illustration

SELECTING THE IDEAL CANDIDATE

Sample skill tests for a Implementation Manager

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Question 1

Project Management

Question Type: Video

Can you talk me through two projects you have led in your career - one being successful and one that didn’t go as planned? Why were they successful or unsuccessful and what did you learn from them?

Question 2

Influence

Question Type: Audio

Tell me about an experience you had with a challenging customer on a project who questioned your methods or the project overall. How did you convince or influence them to continue and that your way was correct?

Question 3

Leadership

Question Type: Text

Two members of your team are arguing and it is causing friction within your team. How do you handle this and explain why you take each step you do?

INTERVIEW TOP PERFORMERS

How to interview a Implementation Manager

Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.

Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.

MAKING AN OFFER

How much does it cost to hire a Implementation Manager?

The US average for an Implementation Manager is $110,648 according to Builtin.com while the reported average salary on Salary.com amounts to $134,825. The top 10% of earners can earn approximately $173,000 while the lowest paid will hover around $75,536.

United States

Implementation Manager salaries in the United States range from $75,536 - $173,824 (USD). Implementation Manager salaries in the U.S vary a lot depending on the industry and the nature of the project they are working on.

Source: Source: Salary.com

United Kingdom

Implementation Manager salaries in the United Kingdom range from £34,000 - £83,000 (GBP). Implementation Manager salaries in the UK vary a lot depending on the industry and the nature of the project they are working on.

Source: Source: Glassdoor

Australia

Implementation Manager salaries in Australia range from $122,560 - $176.94 (AUD). Implementation Manager salaries in Australia vary a lot depending on the industry and the nature of the project they are working on.

Source: Source: Salary.com