Customer Success Intern

Complete with job descriptions, skill profiles, and interview templates. Use this Customer Success Intern hiring guide to help you make the right decisions, fast.

HOW TO HIRE A Customer Success Intern

What does a Customer Success Intern do?

A Customer Success Intern helps in the administrative or clerical tasks of a customer success team. These include answering phone calls, drafting or revising marketing materials, providing additional information to customers and to the internal team, and helping in resolving issues with certain products or services.

Day to day tasks of a Customer Success Intern

Skills assessment

Customer Success Intern definition

A Customer Success Intern’s primary responsibility is to help the Customer Success team by providing administrative and clerical assistance to enhance and streamline the efficiency of the whole team. By doing most of the administrative tasks, team members can focus on achieving their goals.

Customer success intern 1
HIRING PROCESS

Customer Success Intern Hiring Process

Step 1: Understand the role
Step 2: Source Applicants
Step 3: Skills Assessment
Step 4: Interview
Step 5: Hire

Build the Ideal Candidate Profile​

To find the best person for the role, you need to understand what the role involves. You can complete this with the hiring manager to define the role, its contribution, and the skills needed.

Write A Job Description Based On Skills

Once you understand the requirements for the role, you’ll need to understand the skills for success. You can then write an effective job description to promote your role.

Selecting The Ideal Candidate

See which applicants have the right skills for the role. Send all your applicants a Vervoe skills assessment from the expert library, or customize one for your organization.

Interview Top Performers

Your skills assessment results will identify top performers. Focus your time on interviewing those that have met or exceeded your requirements. Assessment results will also help guide which skill areas to focus on in the interview.

Making An Offer

Once you assess your candidates against these skills, you’re ready to offer the top performer(s). You should base your offer on the value that the candidate would bring to your team and your business as a whole. It is also important to ensure your compensation and benefits packages are competitive in the industry and help you attract and retain the top talent.
Build the ideal candidate profile

Skills needed for a Customer Success Intern

A Customer Success Intern must have good interpersonal and communication skills. Because the Intern will be dealing with team members, he/she must be able to work well with all these people, and must be able to adapt to the environment.

Pro Tip

For internship roles, you’re likely to receive a lot of applications, especially from graduating or newly graduated candidates. Ensure to clarify the qualifications for this role. You may also provide details on what it’s like working with the company and what is expected for interns in this role.

WRITE A JOB DESCRIPTION BASED ON SKILLS

How to write a Customer Success Intern job description

Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Customer Success Intern job description:

Job Title: What position are you hiring for?

Summary: What makes your company unique? What would it be like to work for you?

Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organization

Requirements: Skills a candidate must have to perform the job successfully

Benefits: Details of compensation, benefits, and any perks on offer

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Customer Success Intern must have outstanding communication skills, it’s also nice to have proficient knowledge in common office softwares.

Customer success intern 2
SELECTING THE IDEAL CANDIDATE

Sample skill tests for a Customer Success Intern

Create a free account today to access the full assessment and more from our library

Customer success intern 3

Question 1

Communication

Question Type: Audio

You now have the customer on the phone and they say that they aren’t using the product yet because they don’t see the value right now. 

What three questions could you ask to obtain more information so you can discuss with the Customer Success Manager?

Customer success intern 3

Question 2

Adaptability

Question Type: Text

How do you prepare for onboarding of a new client?

Customer success intern 3

Question 3

Problem Solving

Question Type: Text

Tell me about a time you made a mistake at work that impacted others, either customers or colleagues. 

How did you react and what did you do to resolve it? 

If they don’t offer the outcome/result on their own – a follow up question could be asking what the outcome was.

INTERVIEW TOP PERFORMERS

How to interview a Customer Success Intern

Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.

Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.

Making An Offer

How much does it cost to hire a Customer Success Intern?

According to Talent.com, the average Customer Success Intern is paid $37,050 annually. As per Glassdoor.com, the same role averages $53,755 per year. Some interns can receive as much as $76,018 per year, while the lowest recorded ones are at $29,250.

Customer Success Intern Salary United States

Customer Success Intern salaries in the United States range from $29,250 – $76,018. Interns can receive additional pay through incentives, commissions, tips, and profit sharing.

Customer Success Intern Salary United Kingdom

Customer Success Intern salaries in the United Kingdom range from £41,346 – £75,000 according to Glassdoor.com. Salaries depend on the location and on the nature of the business.

Source: Glassdoor 

Customer Success Intern Salary Australia

Customer Success Intern salaries in Australia range from $50,000 – $74,000 (AUD). Customer Success Intern salaries depend on the location, nature of business, and commission/incentive structure, if applicable.

Source: Glassdoor.com