Customer Success Intern
Complete with job descriptions, skill profiles, and interview templates. Use this Customer Success Intern hiring guide to help you make the right decisions, fast.
HOW TO HIRE A Customer Success Intern
What does a Customer Success Intern do?
A Customer Success Intern helps in the administrative or clerical tasks of a customer success team. These include answering phone calls, drafting or revising marketing materials, providing additional information to customers and to the internal team, and helping in resolving issues with certain products or services.
Day to day tasks of a Customer Success Intern
- Work with the internal team to help support the community of customers.
- Provide support to customers on the platform to help ensure their needs are met.
- Research on how to further improve customer success or satisfaction.
- Learn more about competitors and analyse how to integrate new processes into the current.
- Attend and observe client meetings.
- Help with brainstorming sessions.
- Provide assistance to the team by helping in drafting presentations or materials.
Customer Success Intern definition
A Customer Success Intern’s primary responsibility is to help the Customer Success team by providing administrative and clerical assistance to enhance and streamline the efficiency of the whole team. By doing most of the administrative tasks, team members can focus on achieving their goals.
HIRING PROCESS
Customer Success Intern Hiring Process
Build the ideal candidate profile
Skills needed for a Customer Success Intern
A Customer Success Intern must have good interpersonal and communication skills. Because the Intern will be dealing with team members, he/she must be able to work well with all these people, and must be able to adapt to the environment.
- Communication
- Problem Solving
- Adaptability
Pro Tip
For internship roles, you’re likely to receive a lot of applications, especially from graduating or newly graduated candidates. Ensure to clarify the qualifications for this role. You may also provide details on what it’s like working with the company and what is expected for interns in this role.
WRITE A JOB DESCRIPTION BASED ON SKILLS
How to write a Customer Success Intern job description
Once you’ve determined the skills required for the role, you can write the job description to advertise for your position. Here’s what to include in your Customer Success Intern job description:
Job Title: What position are you hiring for?
Summary: What makes your company unique? What would it be like to work for you?
Responsibilities: An overview of the role’s day-to-day activities, and how the position contributes to the organization
Requirements: Skills a candidate must have to perform the job successfully
Benefits: Details of compensation, benefits, and any perks on offer
Pro Tip
In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Customer Success Intern must have outstanding communication skills, it’s also nice to have proficient knowledge in common office softwares.
SELECTING THE IDEAL CANDIDATE
Sample skill tests for a Customer Success Intern
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Question 1
Communication
Question Type: Audio
You now have the customer on the phone and they say that they aren’t using the product yet because they don’t see the value right now.
What three questions could you ask to obtain more information so you can discuss with the Customer Success Manager?
Question 2
Adaptability
Question Type: Text
How do you prepare for onboarding of a new client?
Question 3
Problem Solving
Question Type: Text
Tell me about a time you made a mistake at work that impacted others, either customers or colleagues.
How did you react and what did you do to resolve it?
If they don’t offer the outcome/result on their own – a follow up question could be asking what the outcome was.
INTERVIEW TOP PERFORMERS
How to interview a Customer Success Intern
Once your Vervoe skills assessment has surfaced the most qualified people for your open role, you can focus on interviewing these candidates. The interview should focus on any skills that require development that were highlighted from the skills assessment.
Now you know that candidates can do the job, the interview becomes more of a relationship building exercise where you can get to know the candidate on a more personal level, understand their motivations, and how they would fit in with the team.
Making An Offer
How much does it cost to hire a Customer Success Intern?
According to Talent.com, the average Customer Success Intern is paid $37,050 annually. As per Glassdoor.com, the same role averages $53,755 per year. Some interns can receive as much as $76,018 per year, while the lowest recorded ones are at $29,250.
Customer Success Intern Salary United States
Customer Success Intern salaries in the United States range from $29,250 – $76,018. Interns can receive additional pay through incentives, commissions, tips, and profit sharing.
Source: Glassdoor.com, Talent.com
Customer Success Intern Salary United Kingdom
Customer Success Intern salaries in the United Kingdom range from £41,346 – £75,000 according to Glassdoor.com. Salaries depend on the location and on the nature of the business.
Source: Glassdoor
Customer Success Intern Salary Australia
Customer Success Intern salaries in Australia range from $50,000 – $74,000 (AUD). Customer Success Intern salaries depend on the location, nature of business, and commission/incentive structure, if applicable.
Source: Glassdoor.com
