Skills Assessment Library

This test will validate candidates’ ability to provide essential care services even in challenging situations. Practically, our Personal Care Assistant test checks how well your candidates can apply tools and techniques to take care of clients, putting their needs first. Aside from basic personal care assistant skills, our test also checks for good communication, optimism, and interpersonal skills.

• Relationship Building
• Mobility
• Medication Management
• Personal Care

Guest Service Agents assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.

• Interpersonal Skills
• Initiative
• Customer Service

Customer Advocates core objective is to enhance existing complaints processes, and ensure customer complaints are escalated - as well as responded to within specified timeframe. They are responsible for resolving complex customer queries, and processing complains or issues regarding products or services. This assessment contains 9 questions that test the candidate’s communication skills, their natural empathy, ability to utilise interpersonal skills and adapt to differing client needs and situations.

• Empathy
• Communication
• Customer Service

Customer Support Specialists are responsible for resolving customer queries, and processing complains or issues regarding products or services. They help customers with complaints and questions, give customers information about products and services, and can be required to assist with guiding customers through product or service functionality. This assessment contains 9 questions that test the candidate’s communication skills,, their natural empathy, ability to utilise interpersonal skills and adapt to differing client needs and situations.

• Empathy
• Communication
• Interpersonal Skills

Customer Success Managers are responsible for maintaining and growing ongoing relationships with customers. The CSM’s goals are to become a trusted advisor and to drive product adoption and growth through educating the customer on the value of the product and services available to them. The Customer Success Manager does this by sharing product knowledge, best practices, training material, and relevant industry use cases. They also analyse data available to provide insights, lead strategic conversations, and present to customer stakeholders and leadership.

• Leadership
• Organization
• Interpersonal Skills

A HR Consultant is responsible for providing guidance and advice to a variety of companies with anything related to Human Resources, employee engagement, and personnel. They may develop human resource models, advise businesses on policies and procedures, and resolve any issues that a company might have with its workforce. They also assist with recruiting and training new employees and insure the best interest is kept for company employee and its culture.

• Attention To Detail
• Interpersonal Skills
• Solutions Oriented

A Talent Sourcer is responsible for identifying suitable candidates for an organisation, by using various proactive recruiting strategies. A Talent Sourcer generates interest in an organisation's vacancies and also builds and maintains the company's talent pool.

• Interpersonal Skills
• Proactive
• Talent Attraction

A Recruiting Coordinator is Someone who works closely with candidates, Recruiters, Hiring Managers, and HR professionals to support an organization's hiring needs. They are responsible for seeking out job seekers for employment into active roles in their scope.

• Problem Solving
• Interpersonal Skills
• Recruitment

A Personnel help Human Resources departments hire and train employees, develop and implement business strategies, and perform a variety of other tasks to ensure the business is thriving. Personnel Managers deal with complaints and the record-keeping of personal staff information.

• Leadership
• Interpersonal Skills
• Strategy

An HR Supervisors' role involves taking charge of Human Resource programs and various employee-related matters, ensuring that the company's standards are maintained during all processes.

• Leadership
• Interpersonal Skills
• Human Resources

A Talent Acquisition Manager's responsibilities include sourcing quality candidates for their company, providing overall recruitment strategies, and are sometimes involved in diversity and inclusion, and workforce planning. They are responsible for determining job requirements, screening candidates, and forecasting hiring needs. They are also be required to promote their company's brand with recruitment initiatives and events and may support a number of staff within the Talent Acquisition team. They are responsible for bringing in the best people for the business.

• Leadership
• Interpersonal Skills
• Strategy

An Office Administrator provides office support to either an individual or team and is vital for the smooth-running of a business. Their duties may include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and filing.

• Multitasking
• Microsoft Office
• Interpersonal Skills