Want to hire the best Customer Advocate to help your business? Use our expert Customer Advocate skills test to hire the best person and never make another bad hire.
A Customer Advocate works primarily to solve customer complaints and ensures that any issue or complain regarding a product/service is escalated to the correct person to be solved as soon as possible. Their goal is to provide excellent service in an efficient manner, and work to satisfy any pain points that may arise for customers.
This Customer Advocate test assesses whether job candidates can successfully handle any challenges that they are faced with whilst following company processes, and work to assist customers with any issues or questions that they may have. This can include having strong communication and customer service skills, as well as being empathetic.
Candidates who perform well on this Customer Advocate skills assessment will have all the technical skills to actively assist customers with any questions they have or any assistance that they require whilst in store. They will also have the required soft skills to effectively communicate with all internal and external stakeholders.