Guest Service Agent Skills Assessment

Guest Service Agent Skills Assessment

Assessment Summary
Guest Service Agents assist guests with check-in & check-out processes, provide guests with hotel services information, and accommodate guests during their stay in an attentive, courteous and friendly manner.
Skills tested in this assessment
The skills tested in this assessment for a Guest Service Agent include their customer service skills including their ability to build rapport and communicate with customers, their propensity to take initiative and their general interpersonal skills and ability to be both helpful and tactful towards guests.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to take initiative, and communicate effectively with customers; giving them good customer service. You’ll get a sense of their personality and charisma in the video questions, along with their overall interpersonal skills.

About the Guest Service Agent Skills Assessment

Want to hire the best Guest Service Agent to help your business? Use our expert Guest Service Agent skills test to hire the best person and never make another bad hire.

A Guest Service Agent’s main responsibility is to help guests to check in and check out during their stay at a hotel, and to assist customers in a friendly, professional and efficient manner.  

This Guest Service Agent test assesses whether job candidates can provide a high quality service to guests and do everything possible to ensure that guests enjoy their time at the hotel. This can include having strong customer service and interpersonal skills, as well as having a strong initiative. 

Candidates who perform well on this Guest Service Agent skills assessment will have all the technical skills to provide effective assistance to all guests. They will also have the required soft skills to interact in a friendly and professional manner will all guests, colleagues and stakeholders. 

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Question Type

Question

Customer Service

Question Type: Multiple Choice

A client gives you a poor rating/review, which of the below steps do you take when responding?
Question Type

Question

Interpersonal

Question Type: Video

Imagine a guest has just come up to the desk and asked for directions to the nearest coffee shop. Record yourself welcoming this guest and providing directions. (feel free to use a coffee shop near you or make it up).
Question Type

Question

Initiative

Question Type: Audio

You and a colleague find a potential problem that may influence the result of your project. Your teammate suggests you overlook the issue since it’s uncertain whether it will become more serious and nobody else would find it. What would you do and why?

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