CUSTOMER STORY
Ridestore Lifts Final Hire Feedback From 4.58 to 4.85 and Cuts Peak Recruitment Hours by 55% With Vervoe
Ridestore + Vervoe
RESULTS AT A GLANCE
4.85
From 4.58 to 4.85
Final hire feedback score
71%
Of Vervoe hires rated good quality and would be rehired
291 hrs
From 551 hrs to 291 hrs
Recruitment hours for the winter high season, down 55%
4.76
Candidate satisfaction score
About Ridestore
Ridestore is a Sweden based online retailer of snowboard, ski, and outdoor apparel, founded in 2006 by brothers Emil and Linus Hellberg. Operating three brand names, including DopeSnow and Montec, across Europe and North America with a fully remote team.
QUICK FACTS
- Industry
- Retail
- Headquarters
- Gothenburg, Sweden
- Employees
- ~200
- Founded
- 2006
- Turnover
- SEK 1.16b, 2023
- Own brands
- Dope Snow and Montec
The challenge
Ridestore hires a seasonal customer experience team every winter, needing staff with strong communication, problem solving, and time management skills. The team grew from 30 to 138 people in 2022, and recruitment relied on a survey tool and Google Sheets with manual grading at every stage, which was slow for recruiters and candidates alike.
The approach
Ridestore worked with Vervoe’s Director of Assessment Solutions to build a customer experience skills assessment reflecting its culture and employer brand. Candidates first complete a short multiple-choice test that requires a perfect score to pass, then move to a second skills assessment and a job interview.
The results
- Final hire feedback score rose from 4.58 to 4.85
- 71% of Vervoe hires were rated good quality and would be rehired
- Recruitment hours for the winter peak season fell from 551 in 2022 to 291 in 2023
- Candidate satisfaction score of 4.76
I would recommend Vervoe due to the ease of use, increased efficiency in the hiring process, quality of hires, and the personal support from the team. By simplifying and automating our recruitment process, we’re seeing results we couldn’t have dreamed of.
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