Client Relationship Manager Skills Assessment

Client Relationship Manager Skills Assessment

Assessment Summary
Client Relation Managers are responsible for creating and fostering positive relationships with clients to grow the customer base, preserve relationships and improve the company’s brand and product. They partner with the sales team and account managers to ensure that all of the organisation maintain and nurture relationships with clients. This assessment contains 9 questions that test the candidate’s ability to communicate effectively, their leadership skills, and their ability to formulate and execute strategy.
Skills tested in this assessment
The skills tested in this assessment for a Client Relationship Manager include their ability to communicate effectively, think strategically, and their leadership skills. The questions should showcase their ability to communicate and clarify under pressure, whether they’re capable as a leader, and if they think strategically.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to clearly articulate a complex product or issue, manage high pressure client communications, how they may perform as a leader and how well they strategize. You’ll get a sense of their personality and authenticity in the video questions, along with their ability to communicate clearly and concisely. And you’ll see their ability to collaborate with other stakeholders to improve client relationships.

About the Client Relationship Manager Skills Assessment

Want to hire the best Client Relationship Manager to help your business? Use our expert Client Relationship Manager skills test to hire the best person and never make another bad hire.

The role of a Client Relationship Manager is essential in ensuring the company has strong relationships with their customers in order to reduce churn. They must be able to nurture relationships with clients and help clients with any issues that they may experience.

This Client Relationship Manager test assesses whether job candidates have all of the necessary skills to work collaboratively and cooperatively with all clients and colleagues. This can include being able to successfully lead a team, develop and implement strong sales strategies, and being able to effectively communicate with all stakeholders.

Candidates who perform well on this Client Relationship Manager skills assessment will have all the technical skills to develop a strong sales pitch to all potential clients to convert them into customers. They will also have the necessary soft skills to communicate with all stakeholders in an effective way.


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Question Type



Question Type: Audio

Talk us through how you’ve previously explained a complex issue or technical feature in a simple, digestible way to a non-technical client to help them better comprehend it. Please keep this recording within 2 minutes.
Question Type



Question Type: Video

Tell us about your biggest failing as a leader and what you learned from that moment or situation. Please take a 2 minute video recording.
Question Type



Question Type: Text

Tell us about a time that you collaborated with other departments (marketing, development, etc.), leading to greater success and satisfaction of your customer.

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