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Client Relationship Manager Skills Assessment

Assessment Category

Sales

Client Relationship Manager Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioTextVideo
Skills
3
CommunicationLeadershipStrategy
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Assessment Summary
Client Relation Managers are responsible for creating and fostering positive relationships with clients to grow the customer base, preserve relationships and improve the company’s brand and product. They partner with the sales team and account managers to ensure that all of the organisation maintain and nurture relationships with clients. This assessment contains 9 questions that test the candidate’s ability to communicate effectively, their leadership skills, and their ability to formulate and execute strategy.
Skills tested in this assessment
The skills tested in this assessment for a Client Relationship Manager include their ability to communicate effectively, think strategically, and their leadership skills. The questions should showcase their ability to communicate and clarify under pressure, whether they’re capable as a leader, and if they think strategically.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to clearly articulate a complex product or issue, manage high pressure client communications, how they may perform as a leader and how well they strategize. You’ll get a sense of their personality and authenticity in the video questions, along with their ability to communicate clearly and concisely. And you’ll see their ability to collaborate with other stakeholders to improve client relationships.

About the Client Relationship Manager Skills Assessment

Want to hire the best Client Relationship Manager to help your business? Use our expert Client Relationship Manager skills test to hire the best person and never make another bad hire.

The role of a Client Relationship Manager is essential in ensuring the company has strong relationships with their customers in order to reduce churn. They must be able to nurture relationships with clients and help clients with any issues that they may experience.

This Client Relationship Manager test assesses whether job candidates have all of the necessary skills to work collaboratively and cooperatively with all clients and colleagues. This can include being able to successfully lead a team, develop and implement strong sales strategies, and being able to effectively communicate with all stakeholders.

Candidates who perform well on this Client Relationship Manager skills assessment will have all the technical skills to develop a strong sales pitch to all potential clients to convert them into customers. They will also have the necessary soft skills to communicate with all stakeholders in an effective way.

A person who is skilled in strategy is able to come up with an action plan and tasks to work towards achieving an overall business goal. The initiatives that they create will be able to be implemented by their team to help move the business in a more favourable direction.
A strong leader will be able to motivate and inspire their employees to produce high quality work and work productively to complete tasks and goals. They make decisions that will achieve business objectives and rally their team to work towards the business vision.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
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Client Relationship Manager Online Test Sample Questions

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Question Type

Question

Communication

Question Type: Audio

Talk us through how you’ve previously explained a complex issue or technical feature in a simple, digestible way to a non-technical client to help them better comprehend it. Please keep this recording within 2 minutes.
Question Type

Question

Leadership

Question Type: Video

Tell us about your biggest failing as a leader and what you learned from that moment or situation. Please take a 2 minute video recording.
Question Type

Question

Strategy

Question Type: Text

Tell us about a time that you collaborated with other departments (marketing, development, etc.), leading to greater success and satisfaction of your customer.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

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