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Account Representative Skills Assessment

Assessment Category

Sales

Account Representative Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioTextVideo
Skills
3
CommunicationPersistenceSales
Use Assessment Template
Assessment Summary
An Account Representative is responsible for all client communications, including taking briefs, conducting brainstorming sessions, communicating results of campaigns and processing complaints or concerns. They will also manage the administrative side of our accounts and make outbound sales calls to generate leads. We off a competitive salary and bonus structure as well as benefits for the right candidate. These 10 questions will test the candidate’s communication, organization and ability to manage multiple accounts and clients.
Skills tested in this assessment
The skills tested in this assessment for an Account Representative include how organized they are, their ability to communicate with clients about campaign direction, deliverables and next steps, how they record transactions relating to client payments, how they generate and distribute invoices, and meet with clients to discuss future projects and campaigns.
What to test with this assessment
Their answers should demonstrate a mix of abilities from being able to confidently liaise with clients about project direction, invoice and follow up on payments and record keep between emails and files. They should be driven by the desire to offer great customer service and have a growth mindset.
SKill Test

About the Account Representative Skills Assessment

Want to hire the best Account Representative to help your business? Use our expert Account Representative skills test to hire the best person and never make another bad hire.

The role of an Account Representative is essential in forming and maintaining a strong line of communication between a company and its clients. They assist with any client issues or concerns, and also report data and results back to clients.

This Account Representative test assesses whether job candidates have all of the necessary skills to liaise with clients in a professional manner. This can include being able to communicate with all stakeholders, have extensive sales knowledge and being persistent.

Candidates who perform well on this Account Representative skills assessment will have all the technical skills to solve any client issue or problem that may arise. They will also have the necessary soft skills to communicate with all colleagues and clients in an effective way.

A candidate who is persistent will continue to achieve their goals or targets, regardless of the challenges and obstacles that may occur. They are motivated by goals or objectives and don’t let anything stop from achieving them.
A candidate with strong sales skills will have extensive knowledge of selling techniques and strategies, and have deep product knowledge. They will have the ability to create and execute an effective sales pitch in order to convince current and potential clients to make a purchase.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
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LEADING SKILLS ASSESSMENTS

Pre-employment assessments are more than just a shortlisting tool with Vervoe

Vervoe skills assessments test a range of skills in one engaging, user-friendly flow. Unlock the hidden potential of candidates and remove unnecessary offline stages from your hiring process. Increase productivity and make decisions confidently with complete transparency around candidate scoring with data-rich profiles that make it simple to compare top performers.

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Assessments can be created using the builder, write your own questions or choose from our bank of 300,000+, or you can use a template from our assessment library of 300+ verified tests.
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Select what really matters
Candidate results come to life with scores, rank, trophies and top performer badges, allowing you to unearth what’s most important to you.
4
Hire your hidden gem
Once you’ve found the perfect candidate for your role, mark them as “Hired.” Your successful candidate report cards are then easily accessible in your company overview.
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SELECTING THE IDEAL CANDIDATE

Account Representative Online Test Sample Questions

Create a free account today to access the full Account Representative skills assessment test and more from our assessment library

Question Type

Question

Sales

Question Type: Audio

You have just cold called a prospect and are yet to introduce yourself. They asked who you are and said they only have 2 minutes to talk before they go into a meeting. How do you pitch yourself/the product?
Question Type

Question

Communication

Question Type: Video

You are on a zoom call with a potential new client. They are having issues with their current provider (your competition). They always underdeliver, are running late, and have jacked up the prices considerably over the past year. In a short video, show how you would respond (verbally and non verbally) to this client.
Question Type

Question

Persistence

Question Type: Text

You have been trying to reach Maree for 2 weeks due to an overdue invoice. You have called and left 2 messages on her mobile/direct line, but have not heard back. The invoice payment is now urgent as your finance team is threatening to pause their account if they do not pay. How do you manage this situation?

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Surface the most qualified person based on how they perform tasks specific to your role. Test technical, non-technical, and soft skills in one assessment. Vervoe learns what’s most valuable to you, and identifies people with the skills to match.

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Reduce bias

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Invite candidates to your assessment by email, or get them to apply by taking the assessment directly from your job ad, social post or careers page. Use an ATS? We have a growing suite of ready to use integrations.

Complete skill profile

Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

Candidate report cards

In-depth report cards for each candidate including a breakdown of results and achievements for each skill along with full assessment responses.

Collaboration tools

Easily shortlist, compare and share candidate report cards with hiring stakeholders. Leave comments and tag candidates for further stages.

“It eliminated bias, and we saw a huge improvement straight away. Candidates were now being assessed purely on their skills”

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Dig deeper and make informed decisions

See who can actually do the job in real time, create efficiency through automation and quickly surface the most qualified candidates based on how they perform job-related tasks.

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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Use AI-Powered Account Representative Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

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