Account Representative Skills Assessment

Account Representative Skills Assessment

Assessment Details
Author
Questions
9
Skills
3
Assessment Summary
An Account Representative is responsible for all client communications, including taking briefs, conducting brainstorming sessions, communicating results of campaigns and processing complaints or concerns. They will also manage the administrative side of our accounts and make outbound sales calls to generate leads. We off a competitive salary and bonus structure as well as benefits for the right candidate. These 10 questions will test the candidate’s communication, organization and ability to manage multiple accounts and clients.
Skills tested in this assessment
The skills tested in this assessment for an Account Representative include how organized they are, their ability to communicate with clients about campaign direction, deliverables and next steps, how they record transactions relating to client payments, how they generate and distribute invoices, and meet with clients to discuss future projects and campaigns.
What to test with this assessment
Their answers should demonstrate a mix of abilities from being able to confidently liaise with clients about project direction, invoice and follow up on payments and record keep between emails and files. They should be driven by the desire to offer great customer service and have a growth mindset.

About the Account Representative Skills Assessment

Want to hire the best Account Representative to help your business? Use our expert Account Representative skills test to hire the best person and never make another bad hire.

The role of an Account Representative is essential in forming and maintaining a strong line of communication between a company and its clients. They assist with any client issues or concerns, and also report data and results back to clients.

This Account Representative test assesses whether job candidates have all of the necessary skills to liaise with clients in a professional manner. This can include being able to communicate with all stakeholders, have extensive sales knowledge and being persistent.

Candidates who perform well on this Account Representative skills assessment will have all the technical skills to solve any client issue or problem that may arise. They will also have the necessary soft skills to communicate with all colleagues and clients in an effective way.

LEADING SKILLS ASSESSMENTS

Assessments are more than just a shortlisting tool with Vervoe

Vervoe skills assessments test a range of skills in one engaging, user-friendly flow. Unlock the hidden potential of candidates and remove unnecessary offline stages from your hiring process. Increase productivity and make decisions confidently with complete transparency around candidate scoring with data-rich profiles that make it simple to compare top performers.

Play Video
Build your ideal assessment
Assessments can be created using the builder, write your own questions or choose from our bank of 300,000+, or you can use a template from our assessment library of 300+ verified tests.
1
Invite and track candidate progress​
Easily invite candidates via email, or generate a quick link for your job ad, career page or social channel to track candidate source.
2
Optimize your assessment​
Train our AI to understand what good and bad answers look like for you so we’ll grade your candidates like you would.
3
Select what really matters
Candidate results come to life with scores, rank, trophies and top performer badges, allowing you to unearth what’s most important to you.
4
Hire your hidden gem
Once you’ve found the perfect candidate for your role, mark them as “Hired.” Your successful candidate report cards are then easily accessible in your company overview.
5
Question Type

Question

Sales

Question Type: Audio

You have just cold called a prospect and are yet to introduce yourself. They asked who you are and said they only have 2 minutes to talk before they go into a meeting. How do you pitch yourself/the product?
Question Type

Question

Communication

Question Type: Video

You are on a zoom call with a potential new client. They are having issues with their current provider (your competition). They always underdeliver, are running late, and have jacked up the prices considerably over the past year. In a short video, show how you would respond (verbally and non verbally) to this client.
Question Type

Question

Persistence

Question Type: Text

You have been trying to reach Maree for 2 weeks due to an overdue invoice. You have called and left 2 messages on her mobile/direct line, but have not heard back. The invoice payment is now urgent as your finance team is threatening to pause their account if they do not pay. How do you manage this situation?

Never make another bad hire

Traditional job interviews don’t do the job

Transform the way you hire

HIRE FASTER

Hire 90% faster

Assessments are automatically graded by our powerful AI to save you time and provide accurate scores for each of your candidates. Top performers are highlighted by score and with trophies and badges.

AI Icon
HIRE SMARTER

Predict performance

Surface the most qualified person based on how they perform tasks specific to your role. Test technical, non-technical, and soft skills in one assessment. Vervoe learns what’s most valuable to you, and identifies people with the skills to match.

HIRE FAIRER

Reduce bias

Instead of screening people out, make hiring inclusive by testing everyone that applies for your role. Do away with relying on resumes to find the best candidates and reduce human biases that can be introduced in the hiring process.

AI-Powered Skill Assessments

Your complete solution for skills testing

Immersive questions

With 10 unique question types from code challenges to working spreadsheets to engage your candidates and place them inside real world scenarios.

Content library

Over 300 ready to use assessment templates for a variety of different roles plus a verified bank of 300,000+ questions to draw from to create your own.

BYO branding

Add your logo and corporate colours along with personalised intro videos and introduction notes for candidates.

Vervoe Screenshot
Vervoe Screenshot
Easy invites

Invite candidates to your assessment by email, or get them to apply by taking the assessment directly from your job ad, social post or careers page. Use an ATS? We have a growing suite of ready to use integrations.

Complete skill profile

Results are displayed with overall scores and rank plus breakdowns of achievements for individual skills. Top performers are easy to spot with badges and trophies.

Candidate report cards

In-depth report cards for each candidate including a breakdown of results and achievements for each skill along with full assessment responses.

Collaboration tools

Easily shortlist, compare and share candidate report cards with hiring stakeholders. Leave comments and tag candidates for further stages.

“It eliminated bias, and we saw a huge improvement straight away. Candidates were now being assessed purely on their skills”

CANDIDATE REPORT CARDS

Dig deeper and make informed decisions

See who can actually do the job in real time, create efficiency through automation and quickly surface the most qualified candidates based on how they perform job-related tasks.

Candidate Card
Skill Breakdown
Track Hires
Team Tools
Candidate Responses
Vervoe Assessments

Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.
We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete
You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.
No, Vervoe assessments test for a range of both job specific and soft skills like communication or attention to detail. This means you're testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.
We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.

Trusted by more than 8,000 teams worldwide

Vervoe Customer Walmart Logo
Vervoe Customer Australia Post
Vervoe customer KForce
Vervoe customer FDM
Vervoe Customer Omnicom
Vervoe customer TriNet
Vervoe customer Myob
HIRE TOP CANDIDATES

Use AI-Powered Account Representative Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

AI-Powered Skills Assessments