Skills Assessment Library

Business Analysts are a conduit between the various stakeholders in an organisation, facilitating communication between process owners, strategy implementors, technical creators and end-users. They are responsible for investigating business needs and requirements, as well as synthesizing those requirements into a format that is easily digestible for both technical and non-technical audiences. This assessment contains 9 questions that assess a candidates ability to effectively succeed in the role.

• Collaboration
• Tools and Deliverables
• Gathering and Analysis

Assistant Product Managers are responsible for reviewing current market competitors, conducting customer research, articulating customer product problems, identifying future market opportunities, defining the company's roadmap as well as reviewing and reporting on performance indicators. They will draw on their communication, product management, collaboration and prioritization skills to be effective within this role.

• Communication
• Collaboration
• Assistant Product Manager

Product owners are responsible for representing the customer to the development team and are managing the product backlog by ensuring that it is up to date in terms of priorities and aligned with the vision of the product. They will draw on their problem solving and leadership skills, and must display effective communication and collaboration skills to be able to work cross-functionally with other departments in the business. This assessment contains 9 questions that test the candidates collaboration, communication and project management skills.

• Communication
• Collaboration
• Project Management
• Product Owner

Product Managers are responsible for understanding and representing user needs, monitoring the market, defining a vision for the product, aligning stakeholders around the product's vision and prioritizing product features and capabilities. They will draw on their communication, product management, collaboration and prioritization skills to be effective within this role.

• Communication
• Collaboration
• Product Management

The Customer Experience Manager's role is to meet the customer's needs to ensure customer loyalty and satisfaction, both online and in store. A CX manager is responsible for bridging the gap between customers and the brand to ensure that the touch points across the customers' journey are engaging, efficient and effective.

• Leadership
• Collaboration
• Customer Acquisition/Retention

Call Centre Supervisors are responsible for overseeing a team of support representatives who assist customers with queries or issues relating to products and/or services. As the Supervisor, they will often be the escalation point who handle customer communications who’ve unusual requests that can’t be rectified by the call centre representative, or that have come through unsatisfied with the efforts of the agent. They’re also responsible for ensuring the team collaborates and adheres to company processes and procedures to achieve service level standards.

• Communication
• Leadership
• Collaboration

The Customer Success Team Lead is tasked with the role of leading and developing a team of Customer Success Managers and Customer Success Associates. They do this by ensuring their team has the tools, processes and coaching to be successful in their roles of delivering exceptional support to customers and driving growth, adoption and retention. They will also have the opportunity to work with high profile customers and be responsible for taking escalations that come in from their team. The Customer Success Team Lead will also drive collaboration between the Customer Success Team and other teams in the business.

• Leadership
• Collaboration
• Problem Solving

Business Development Associates are responsible for generating new business leads and building pipelines. They use prospecting strategies to identity prospects, and initiate outreach. Their goal is to build sales pipelines for the sales team. They need to be able to network and collaborate, and need to have strong communication skills, as well as a deep understanding of the product/service they are selling, and the markets and industry they sell in.This assessment contains 9 questions that test the candidates natural BD chops, how they communicate and collaborate (internally and externally) their ability to network and use critical thinking to effectively build a sales pipeline.

• Communication
• Collaboration
• Critical Thinking

A C++ Developer is someone who writes code traditionally for things like financial systems, games and embedded systems. C++ is an extension of C so in itself, it is a very powerful language which allows for code to be executed with nowhere near the overhead of other languages such as java. This assessment contains 12 questions that are design to test the varying skills of the candidate’s ability to succeed and thrive in the role from a variety of different skills that are relevant.

• Communication
• Collaboration
• C++

A C# Developer writes code which follows OOP design in C#, which is scalable, manageable, and secure. This code could be for standalone applications or back-end web applications. Due to these use cases, it is widely used because of this but also because it is a C-like language. This assessment contains 9 questions that are design to test the varying skills of the candidate’s ability to succeed and thrive in the role from a variety of different skills that are relevant.

• Collaboration
• Coding
• C#

A UI Developer's role is to interpret different visual creative software designs and use their programming skills to turn these designs into actual front end display pages. In order to turn these designs into reality, they will follow UI principles that have been proven to be correct countless times. They will do this in constant collaboration with the actual designers, front end developers, and stakeholders of the final product. This assessment contains 8 questions that are designed to test the varying skills of the candidate’s ability to succeed and thrive in the role from a variety of different skills that are relevant.

• Javascript
• HTML
• CSS
• UI

A UX/UI Designers’ primary responsibility is to use the principles of user-centered design in conjunction with their highly creative skillset of design in order to create an interface that will look visually pleasing in order to create a product that will not hinder the end user and create an experience they will keep coming back for a time, and time again. This assessment contains 9 questions that are designed to test the varying skills of the candidate’s ability to succeed and thrive in the role from a variety of different skills that are relevant.

• Collaboration
• UX Design
• UI Design