Skills Assessment Library

Assistant Product Managers are responsible for reviewing current market competitors, conducting customer research, articulating customer product problems, identifying future market opportunities, defining the company's roadmap as well as reviewing and reporting on performance indicators. They will draw on their communication, product management, collaboration and prioritization skills to be effective within this role.

• Communication
• Collaboration
• Assistant Product Manager

Product owners are responsible for representing the customer to the development team and are managing the product backlog by ensuring that it is up to date in terms of priorities and aligned with the vision of the product. They will draw on their problem solving and leadership skills, and must display effective communication and collaboration skills to be able to work cross-functionally with other departments in the business. This assessment contains 9 questions that test the candidates collaboration, communication and project management skills.

• Communication
• Collaboration
• Project Management
• Product Owner

Product Managers are responsible for understanding and representing user needs, monitoring the market, defining a vision for the product, aligning stakeholders around the product's vision and prioritizing product features and capabilities. They will draw on their communication, product management, collaboration and prioritization skills to be effective within this role.

• Communication
• Collaboration
• Product Management

Product Marketing Managers are responsible for overseas marketing the creation and distribution of promotional campaigns for key products. The candidate will have an in-depth understanding of the product’s target market and an understanding of relevant product features. They will draw upon communication, research, problem solving and product marketing skills to create demand for products through effective messaging and marketing programs.

• Communication
• Research
• Problem Solving
• Product Marketing

Legal Assistants are responsible for supporting lawyers in a variety of tasks which predominantly include administrative tasks. They will draw on their communication and organizational skills as well as displaying a high level of attention to detail to be successful in this role.

• Communication
• Attention To Detail
• Organized

Medical Assistants are responsible for carrying out a range of administrative and patient care duties. The nature of the role requires candidates to have strong communication skills, administrative and patient assistance skills. A successful candidate will embody all of these necessary skills to implement them within the role.

• Communication
• Administration
• Patient Assistance

Retail Sales Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.mThis assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.

• Attention To Detail
• Sales
• Active Listening

Retail Associates are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales.This assessment contains 9 questions that test the candidate’s active listening, their natural communication skills and attention to detail for an RSA role.

• Communication
• Attention To Detail
• Active Listening

Customer Success Interns are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their problem solving abilities to differing client needs and situations.

• Communication
• Problem Solving
• Adaptability

Customer Service Assistants are typically the initial point of call between a business and its clients. They help customers with complaints and questions, give customers information about products and services, and can assist with taking orders and data entry.. Their duties include greeting customers, answering calls and emails, handling complaints, and assisting with general customer queries. This assessment contains 9 questions that test the candidate’s active listening skills, their natural communication skills and their ability to adapt to differing client needs and situations.

• Communication
• Active Listening
• Adaptability

Customer Trainers facilitate on-the-job coaching, developing educational material and organizing training sessions for new customers and internal customer service teams. Customer Service Trainers have use their own experience in customer service to coach employees in a customer relations department or call center for a business. In this job, your duties are to train customer care professionals, monitor their customer interactions, and provide feedback on where they can improve. They may also have to do damage control with demanding customers and work to resolve issues in this position.

• Empathy
• Communication
• Adaptability

Social Media Customer Care Associates are responsible for providing answers to customer queries, through social media platforms related to client products and services . They help customers with complaints and questions, give customers information about products and services, and can assist with amending orders. This assessment contains 9 questions that test the candidate’s problem solving skills, their ability to empathise with differing clients and situations, and their natural communication skills and community engagement.

• Empathy
• Communication
• Community Engagement