Front Desk Agent
Use this comprehensive Front Desk Agent job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.
How To Write A Front Desk Agent Job Description
Summary:
- Why is the role being filled?
- How does this role fit into the organization and the team?
- What makes your company unique?
- What would it be like to work for your company?
Requirements:
- What technical skills are needed for this role?
- Which soft skills are applicable for this role?
- What are the nice-to-have experiences of your ideal candidate?
- Include availability preferences in this section
Responsibilities:
- What are the key deliverables for this role?
- What does the day-to-day of this role look like?
Benefits:
- Compensation & bonuses
- Employee benefits & perks
- Ongoing training benefits
To find the best person for the role, you need to understand what the role involves. Before creating a Front Desk Agent job description, we recommend building your ideal Front Desk Agent Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Front Desk Agent job description:
Initiative
Multitasking
Communication
Front Desk Agent Job Description
Are you a customer-centric Front Desk Agent who is passionate in interacting with guests and making sure that they are satisfied in their stay?
Front Desk Agent Job Description Summary
Our company is hiring a Front Desk Agent who will be responsible for assisting guests in checking in and out of the establishment. You will be the first person guests will encounter, and most likely the last one as well. You should have a positive demeanor, as you will be interacting with guests all day long. You should be a good multitasker as you will handle several tasks at a time. You must also be a good communicator as you will work with other internal teams in ensuring the satisfaction of the guests.
About Your Company
[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]
Front Desk Agent Job Responsibilities
- Work closely with other teams to ensure guests’ satisfaction.
- Greet guests coming in and thank them when leaving.
- Process the checking in of guests and post fees or charges accordingly.
- Process the checking out of guests and ensure their payments are processed appropriately.
- Assist guests who have special requests.
- Ensure compliance to company policies.
- [Add or delete details about the role where necessary]
Front Desk Agent Job Requirements
- Knowledge in most computer softwares.
- Sufficient experience as a front desk agent.
- Excellent communication and customer service skills.
- Outstanding multitasking skills.
- Must have a positive demeanor.
- Able to stand for long periods of time.
- Amenable to work shifting schedule.
- [Add or delete details about the role where necessary]
Pro Tip
In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Front Desk Agent must be able to multitask, but it would be nice to have experience in hotel management software.
Front Desk Agent Benefits
- [List all of your company’s core benefits here]
- [This list might include health insurance, 401k matching, wellness or commuter reimbursements, and parental leave policies]
- [It also might mention nice perks like the office’s location, your dog-friendly environment, a flexible vacation policy, or meals provided]
- [Consider mentioning industry-specific benefits]
Pro Tip
Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.
