Front Desk Agent

Use this comprehensive Front Desk Agent job description to help you attract candidates with the right skills to perform in your business. This job description template is optimized for easy posting to online job boards or career pages.

How To Write A Front Desk Agent Job Description

Once you’ve determined the skills required for the role, you can write a job description to advertise your position to job seekers. Here’s what to include in a Front Desk Agent job description:

Summary:

Requirements:

Responsibilities:

Benefits:

To find the best person for the role, you need to understand what the role involves. Before creating a Front Desk Agent job description, we recommend building your ideal Front Desk Agent Skills Profile. You can complete this skills profile with the hiring manager to define the role, contribution, and skills needed. Here are some examples of skills to include in your Front Desk Agent job description:

Initiative

Multitasking

Communication

Front Desk Agent Job Description

Are you a customer-centric Front Desk Agent who is passionate in interacting with guests and making sure that they are satisfied in their stay?

Front Desk Agent Job Description Summary

Our company is hiring a Front Desk Agent who will be responsible for assisting guests in checking in and out of the establishment. You will be the first person guests will encounter, and most likely the last one as well. You should have a positive demeanor, as you will be interacting with guests all day long. You should be a good multitasker as you will handle several tasks at a time. You must also be a good communicator as you will work with other internal teams in ensuring the satisfaction of the guests.

About Your Company

[Insert 3-4 sentences summarizing what your company does. Share your mission, vision, and a little bit about your product or service.]

Front Desk Agent Job Responsibilities

As a Front Desk Agent at our company, you will:

Front Desk Agent Job Requirements

Our ideal Front Desk Agent will have:

Pro Tip

In building your candidate profile, remember you’ve already identified what skills are needed to succeed in the role. Here’s where to list your “must-have” skills and maybe a couple of “nice-to-have” skills. For example, a Front Desk Agent must be able to multitask, but it would be nice to have experience in hotel management software.

Front Desk Agent Benefits

Pro Tip

Ensure that the entire recruitment process, from the job description to assessment to interview, reiterate your company vision and values. This will help you identify the right people for the role, and applicants will know whether your company is the right fit for them.