Retail Sales Assistant Skills Assessment

Retail Sales Assistant Skills Assessment

Assessment Summary
Retail Sales Assistants are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales. This assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.
Skills tested in this assessment
The skills tested in this assessment for a Retail Sales Assistant include their ability to build rapport and communicate with customers on the sales floor, how they would pitch the product or service to said customers, as well as how they would handle different types of client situations You will get a gauge of their product knowledge and ability to sell the business product.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to sell the product, and communicate effectively with customers. You’ll get a sense of their personality and charisma in the video questions, along with their overall knowledge of the product/business. You will be able to gauge their level of sales experience and whether they are a fit for your business sales floor.

About the Retail Sales Assistant Skills Assessment

Want to hire the best Retail Sales Assistant to help your business? Use our expert Retail Sales Assistant skills test to hire the best person and never make another bad hire.

A Retail Sales Assistant is a member of a team that is responsible for assisting customers with any issues they may be facing. They are typically the first point of contact a customer will have with the business, and therefore are required to greet the customers and provide a friendly and professional service. Their goal is to provide excellent service in an efficient manner, and work to satisfy any pain points that may arise.

This Retail Sales Assistant test assesses whether job candidates can successfully handle any challenges that they are faced with whilst following company processes, and work to assist customers with any issues or questions that they may have. This can include having strong communication and sales skills, as well as having knowledge of the products sold. 

Candidates who perform well on this Retail Sales Assistant skills assessment will have all the technical skills to actively assist customers with any questions they have or any assistance that they require whilst in store. They will also have the required soft skills to effectively communicate with all internal and external stakeholders.

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Question Type

Question

Product Knowledge

Question Type: Audio

Can you tell me about a time in a previous role, where you had to use your knowledge of the businesses products/services, to guide a potential customer into the right purchase/product for them?
Question Type

Question

Sales

Question Type: Video

In a short video, can you demo to me your most recent/favourite purchase, and why? (features, benefits, what sold you on it) can be a physical item or other (a phone app, something online/tech etc)
Question Type

Question

Communication

Question Type: Text

A man has approached you asking for help to pick a product in the store. What open questions would you ask to ascertain the best option for this prospective buyer?

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Use AI-Powered Retail Sales Assistant Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

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