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Retail Sales Assistant Skills Assessment

Retail Sales Assistant Skills Assessment

Assessment Details
Author
Questions
9
Skills
3
Assessment Summary
Retail Sales Assistants are responsible for working on the sales floor and providing assistance directly to customer. Their duties include greeting customers, managing POS systems, helping customers with products and services and closing sales. This assessment contains 9 questions that test the candidate’s knowledge of your product, their natural communication skills and selling capabilities and experience for an RSA role.
Skills tested in this assessment
The skills tested in this assessment for a Retail Sales Assistant include their ability to build rapport and communicate with customers on the sales floor, how they would pitch the product or service to said customers, as well as how they would handle different types of client situations You will get a gauge of their product knowledge and ability to sell the business product.
What to test with this assessment
You can expect to learn whether the candidate can be relied upon to sell the product, and communicate effectively with customers. You’ll get a sense of their personality and charisma in the video questions, along with their overall knowledge of the product/business. You will be able to gauge their level of sales experience and whether they are a fit for your business sales floor.

About the Retail Sales Assistant Skills Assessment

Want to hire the best Retail Sales Assistant to help your business? Use our expert Retail Sales Assistant skills test to hire the best person and never make another bad hire.

A Retail Sales Assistant is a member of a team that is responsible for assisting customers with any issues they may be facing. They are typically the first point of contact a customer will have with the business, and therefore are required to greet the customers and provide a friendly and professional service. Their goal is to provide excellent service in an efficient manner, and work to satisfy any pain points that may arise.

This Retail Sales Assistant test assesses whether job candidates can successfully handle any challenges that they are faced with whilst following company processes, and work to assist customers with any issues or questions that they may have. This can include having strong communication and sales skills, as well as having knowledge of the products sold. 

Candidates who perform well on this Retail Sales Assistant skills assessment will have all the technical skills to actively assist customers with any questions they have or any assistance that they require whilst in store. They will also have the required soft skills to effectively communicate with all internal and external stakeholders.

People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
A candidate with strong sales skills will have extensive knowledge of selling techniques and strategies, and have deep product knowledge. They will have the ability to create and execute an effective sales pitch in order to convince current and potential clients to make a purchase.
A candidate with product knowledge knows everything about the product they are selling, and can communicate the features, benefits, updates, and support assistance to any potential or current customer.
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5
Question Type

Question

Product Knowledge

Question Type: Audio

Can you tell me about a time in a previous role, where you had to use your knowledge of the businesses products/services, to guide a potential customer into the right purchase/product for them?
Question Type

Question

Sales

Question Type: Video

In a short video, can you demo to me your most recent/favourite purchase, and why? (features, benefits, what sold you on it) can be a physical item or other (a phone app, something online/tech etc)
Question Type

Question

Communication

Question Type: Text

A man has approached you asking for help to pick a product in the store. What open questions would you ask to ascertain the best option for this prospective buyer?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed job description with a skills assessment can help to identify the specific skills and knowledge required for a job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right candidates for each role.

Vervoe's comprehensive recruitment guides provide a competency framework that maps out the core job-related skills and soft skills required for success in the role. A recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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Use AI-Powered Retail Sales Assistant Skills Assessments to hire better candidates, faster.

See who can actually do the job, create efficiency through automation, and quickly surface the most qualified candidates so you can make data-driven hiring decisions that propel your business forward.

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