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Relationship Manager Skills Assessment

Assessment Category

Customer Service

Relationship Manager Skills Assessment

Assessment Details
Author
Vervoe
Questions
9
AudioTextVideo
Skills
3
AdaptabilityCommunicationOrganization
Use Assessment Template
Assessment Summary
Relationship Managers are responsible for maintaining connections with clients and partners. While managing existing relationships to ensure products and services continue to meet expectations, Relationship Managers will also seek opportunities to further drive sales within their account portfolio. They must be highly skilled within communication management and demonstrate ability to work cross-functionally with other departments in the business to improve organisational procedures and customer satisfaction. This assessment contains 9 questions that test the candidate’s ability to manage relationships in an organised way and adapt to maintain successful outcomes.
Skills tested in this assessment
The skills tested in this assessment for a Relationship Manager include their ability to manage communications – strategy, negotiations, contracts, problem solving and ability to build and maintain rapport with clients/partners at all times. The questions should showcase their ability to prioritise and manage expectations in an organised way, and how they maintain rapport and manage stakeholders.
What to test with this assessment
You can expect to learn whether the candidate can be counted on to sustain and further nurture relationships for the business utilising strategic and organised methods, how well they identify potential sales opportunities and how they measure, monitor, and analyse customer satisfaction. You’ll get a sense of their engagement style and personality in the video questions, along with their ability to negotiate ideal business outcomes. You’ll also see how they adapt in meeting client expectations.

About the Relationship Manager Skills Assessment

Want to hire the best Relationship Manager to help your business? Use our expert Relationship Manager skills test to hire the best person and never make another bad hire.

A Relationship Manager works primarily to ensure the professional relationships and connections between the business and their clients, prospects and partners are maintained and developed over time. By maintaining these relationships, they work to retain customers and seek opportunities for growth. 

This Relationship Manager test assesses whether job candidates can successfully meet and exceed client and customer expectations and increase sales opportunities. This can include having strong communication and organization skills, and being able to adapt to different situations.

Candidates who perform well on this Relationship Manager skills assessment will have all the technical skills to communicate with all internal and external stakeholders in a professional manner. They will also have the required soft skills to pay close attention to detail in all that they do, and remain organized at all times.

People that have strong organizational skills are able to manage and keep track of many different activities on a daily basis. They are able to effectively plan and complete tasks and projects, and co-ordinate activities in a systematic way.
A candidate who is adaptable is able to adjust easily to new roles, responsibilities, settings and changes to the business. They are able to modify their behaviours or ideas to adhere to new situations and most importantly, are open to and welcome to change.
People that have strong communication skills are able to receive and give information to others in both a verbal and written form. Being a strong communicator includes being able to effectively listen and speak to others, allowing candidates to work collaboratively with other team members.
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Relationship Manager Online Test Sample Questions

Create a free account today to access the full Relationship Manager skills assessment test and more from our assessment library

Question Type

Question

Communication

Question Type: Audio

In a 2 minute audio recording, describe your rapport-building strategy for a new client.
Question Type

Question

Adaptability

Question Type: Video

As you prepare onboarding of a new client, you discover a new member of the sales team over promised on what we can deliver. How do you handle the situation?
Question Type

Question

Organization

Question Type: Text

How do you prioritize which clients to contact with?

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Frequently asked questions

Yes, all assessments are fully customizable meaning you can edit a word or two or delete the question and add your own. You can also customize correct answer samples to your exact business specifications.

We offer assessments for any stage of your hiring process.

Top of Funnel: Screen candidates at the top of the funnel with interactive multiple choice questions that include multi media choices. You’ll be able to test knowledge quickly and keep candidates engaged. Assessments are quick to complete ~20min

Mid Funnel: Combine a variety of question types like multiple choice with media, video responses to see how they communicate and a couple of presentation or spreadsheet questions to dig deeper into their technical knowledge. Assessments take ~40min to complete.

Bottom Funnel: A great opportunity to focus on a single outcome and test extensively with a more elaborate question and some documentation around the process. Assessments take ~ 1.5 hrs to complete.

You can completely customize an assessment for your brand including logo, colors and intro videos. You are also able to customize all of the candidate messaging so that it’s unique to your brand and business.

No, Vervoe assessments test for a range of both job specific hard skills and soft skills like communication or attention to detail. This means you’re testing a complete set of skills so you can be confident the candidate you hire not only has the skills to do the job but that culturally and behaviourally they’re the right fit for your business too.

We offer a range of interactive question types including code challenges, presentations, spreadsheets, document uploads, video, audio, multiple choice with media options and more. Each question type is a sample version of the real life tool. For example a code challenge is a snapshot of a live developer environment where a candidate can complete a specific task.
We have an extensive online help center with video and written tutorials to help you get up and running. Our friendly customer success team is also only a question away and can be contacted via our help center.
Yes, all skills assessment are customizable and can be created to simulate a job or task. This provides the ability to test a candidate on real-life skills and abilities required for the role. A unique combination of different types of questions can simulate how a candidate will perform in different scenarios.

Combining a detailed Relationship Manager job description with a Relationship Manager skills assessment can help to identify the specific skills and knowledge required for the job, and can streamline the candidate selection process. By writing a clear and concise job description, hiring managers can attract the right Relationship Manager candidates for each role.

Vervoe's comprehensive recruitment guide on how to hire a Relationship Manager provides a competency framework that maps out the core job-related hard skills and soft skills required for success in the Relationship Manager role. A Relationship Manager recruitment guide helps understand the hiring process of building the ideal candidate profile, writing an accurate job description based on skills, selecting the ideal candidate, interviewing top performers, and making a job offer.

Vervoe is the most sophisticated skill testing recruitment software on the market. It uses advanced machine learning to create tailored skills assessments that are instantly auto-gradable, allowing companies to test candidates for any skill, and automatically grade their response at any scale.

Vervoe’s automated AI-powered screening leads to 90% reduction in time to hire, and 67% fewer interviews per hire.

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