Customer Service makes people loyal to your brand and sets your business apart from competitors. Research shows roughly half of customers say they would switch to a competitor after just one bad experience. In the case of more than one bad experience, that number snowballs to 80%. (Zendesk, 2021)
The experience you provide for your customers is only becoming more important and is a true asset that cannot be stolen. So, how do you hire and deliver great customer service?
Real customer scenarios, real tickets, and real time limits
Vervoe’s new Customer Service Simulator is purpose-built to test empathy, learning agility, attention to detail, and problem-solving across common use cases like; eCommerce, SaaS subscription products, and technical support.
Find out how at our live feature demo and Q&A session!