Customer Service Simulator

See candidates perform inside a real support center

Tools to help you make hiring decisions based on merit, not background.

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Real customer scenarios

Take your hiring to the next level

Predict real job performance and make great hiring decisions.
Keep candidates engaged inside a support center with real customer scenarios, tickets, and time limits. An extensive knowledge base and rich customer profiles allow them to research the right answer before choosing a response.
Customer service simulator
Customer service simulator 1
Analyze Skills

In-depth analysis

Dive into their abilities with our purpose-built Customer Service Simulator.
The simulator tests a range of skills related to success in customer service including; Attention to detail, Empathy, Initiative, Reading comprehension, Learning agility, Decision making, Problem-solving, and Influence.
Preconfigured

Test multiple scenarios

The simulator supports testing across 3 core use cases:
Content across the tickets and knowledge base is completely responsive to these scenarios.

Customer service simulator 2

Customer service simulator 5
Configurable

Customize simulations with your own content

The best part? Customizable or BYO content solutions will soon be available so you can test candidates with real questions from your customers and import your existing knowledge base.