Enterprise Support Level Agreement Outline

What to expect when working with Vervoe​

How we work with you to ensure our partnership succeeds

Onboarding and Support

How we’ll support you

Here are the different onboarding, training, and support options on offer

Features
SMB
Standard
Gold
Premium
Kick off call with Vervoe
Onboarding & Training
New Feature Training
Recorded
Recorded
Live via Zoom
Live via Zoom
New User Training
Recorded
Recorded
Quarterly
On Demand
Phone Contact
Email Support
Dedicated Customer Success Manager
Customer Success Manager Meetings
4
6
On Demand
Business Reviews
Bi-Annual
Quarterly
Quarterly

What is included?

From onboarding to reviewing account performance, engage us every step of the way

Kick off call

Kick off call with Vervoe

A virtual session with a Vervoe customer success representative. In this 30 minute session we will discuss succcess metrics and project scope.

Onboarding training

Onboarding & training

Full platform training for all users. This session is recorded. For Platinum level, a recorded training will be provided with follow up review meetings on demand plus live team trainings quarterly.

Phone contact

Phone Contact

Dedicated Customer Success manager that can be called or texted during business hours for critical related issues.

Email support

Email Support

Standard email support for issues or concerns with the platform sent to support@vervoe.com. Gold and Platinum clients have a personal customer success team member to reach out for advisement and CC on technical issues sent to the Support team.

Customer-success-meetings

Customer Success Manager Meetings

Meetings can be used for check in progress, advise on best practices and feedback.

Service level agreement 1

Business Reviews

These reviews help you coordinate and set goals and review account performance.

The best way to hire the best

We test how well candidates can do the job. You pick the best one.

Service level agreement 2

Helping companies hire based on merit, not background.