Enterprise Support Level Agreement Outline
What to expect when working with Vervoe
How we work with you to ensure our partnership succeeds
Onboarding and Support
How we’ll support you
Here are the different onboarding, training, and support options on offer
Features | Self Guided (formerly SMB) | Standard | Premium |
|---|---|---|---|
Kick off call with Vervoe | |||
Onboarding & Training | |||
New Feature Training | Recorded | Recorded | Live via Zoom |
New User Training | Recorded | Recorded | Quarterly |
Phone Contact | |||
Email Support | |||
Dedicated Customer Success Manager | |||
Customer Success Manager Meetings | 4 | 6 | |
Business Reviews | Bi-Annual | Quarterly |
What is included?
From onboarding to reviewing account performance, engage us every step of the way
Kick off call with Vervoe
A virtual session with a Vervoe customer success representative. In this 30 minute session we will discuss succcess metrics and project scope.
Onboarding & training
Full platform training for all users. This session is recorded. For Premium level, a recorded training will be provided with follow up review meetings on demand plus live team trainings quarterly.
Phone Contact
Dedicated Customer Success manager that can be called or texted during support hours for critical related issues.
Email Support
Standard email support for issues or concerns with the platform sent to support@vervoe.com. Premium clients have a personal customer success team member to reach out for advisement and CC on technical issues sent to the Support team.
Customer Success Manager Meetings
Meetings can be used for check in progress, advise on best practices and feedback.
Business Reviews
These reviews help you coordinate and set goals and review account performance.
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